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Customer Support Executive
2 weeks ago
As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and assisting them with their queries and concerns.
We're currently recruiting full-time Customer Service Team Members to cover night shifts and weekends.This work will be based fully from home and you are required to have a computer/laptop and working internet.
Responsibilities:
- Resolve customer complaints and issues by investigating the problem, providing solutions, and following up to ensure customer satisfaction
- Maintain accurate and uptodate customer records and information
- Collaborate with other teams, such as Design and Operations, to ensure timely delivery of orders and resolution of issues
- Continuously improve customer service processes and procedures to enhance customer satisfaction
- Provide product recommendations and advice to customers based on their needs and preferences
- Follow up with customers to ensure their issues have been resolved and maintain a high level of customer retention
- Meet or exceed customer service targets and goals
Requirements:
- Proven work experience as a customer support executive or similar role
- Excellent written communication and interpersonal skills
- Strong problemsolving skills and the ability to think creatively
- Ability to work independently and in a team environment
- Strong organizational and time management skills
- Ability to work in a fastpaced and dynamic environment
- A passion for providing exceptional customer service
Education and Experience:
- Diploma preferred
- 2+ years of experience in customer service or a related field
Salary:
RM2, RM2,500.00 per month
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