Customer Support Executive

2 weeks ago


Kuching, Sarawak, Malaysia Braverman Full time
Braverman is seeking a motivated and customer-focused individual to join our team as a Customer Support Executive.

As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and assisting them with their queries and concerns.

We're currently recruiting full-time Customer Service Team Members to cover night shifts and weekends.

This work will be based fully from home and you are required to have a computer/laptop and working internet.

Responsibilities:

  • Resolve customer complaints and issues by investigating the problem, providing solutions, and following up to ensure customer satisfaction
  • Maintain accurate and uptodate customer records and information
  • Collaborate with other teams, such as Design and Operations, to ensure timely delivery of orders and resolution of issues
  • Continuously improve customer service processes and procedures to enhance customer satisfaction
  • Provide product recommendations and advice to customers based on their needs and preferences
  • Follow up with customers to ensure their issues have been resolved and maintain a high level of customer retention
  • Meet or exceed customer service targets and goals

Requirements:

  • Proven work experience as a customer support executive or similar role
  • Excellent written communication and interpersonal skills
  • Strong problemsolving skills and the ability to think creatively
  • Ability to work independently and in a team environment
  • Strong organizational and time management skills
  • Ability to work in a fastpaced and dynamic environment
  • A passion for providing exceptional customer service

Education and Experience:

  • Diploma preferred
  • 2+ years of experience in customer service or a related field

Salary:
RM2, RM2,500.00 per month

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