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Team Member, F&b

3 months ago

Johor Bahru, Johor, Malaysia Amari Johor Bahru Full time
Demonstrate the highest standards of hospitality and deliver all aspects of service with care, attention to detail and according to established standards

Main Duties & Responsibilities

  • General
  • Handles all telephone calls courteously and efficiently.
  • Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes.
  • Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing.
  • Implements opening and closing duties in accordance with standards.
  • Handles guest complaints in accordance with service recovery guidelines.
  • Liaises with kitchen and bar with regards to special requests.
  • Outlet Service
  • Sets up outlet and service stations on time before service and according to standards.
  • Keeps service stations clean and complete.
  • Provides service in accordance with service standards.
  • Knows table/seat numbering, takes orders and uses Micros system to input orders.
  • Ensures food & beverage is served at the appropriate time.
  • Thanks every guest when they depart.
  • Assists guests with menu recommendations and upsells to increase the average check.
  • Checks satisfaction of guests in assigned station.
  • Ensures tables are always reset in accordance with table top specifications.
  • Is observant and proactive in maintaining the table clean and glasses replenished.
  • Cashiering
  • Ensures chargetoroom checks are signed and the name matches with the room number.
  • Ensures the validity of all credit cards.
  • Informs the Team Leader for processing of all cash payments.
  • Processes all Officer's Check, Entertainment Check and City Ledger charges in accordance with established policies & procedures.
  • In Room Dining
  • Sets up Inroom Dining area on time before service and according to standards.
  • Keeps Inroom Dining area clean and complete.
  • Takes Inroom Dining orders, assists guests with recommendations and upsells to increase the average check.
  • Inputs and settles order in the Micros system.
  • Consistently updates the Inroom Dining board to track trays and trolleys for collection.
  • Provides service in accordance with service standards.
  • Delivers, sets up and refreshes amenities according to schedule.
  • Regular checks floors for Inroom Dining equipment and when on shift, ensures no tray or trolleys are on left in corridors after 6:00 am.

Pay:
RM1, RM1,800.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided

Schedule:

  • Rotational shift
Expected Start Date: 03/01/2024