Customer Support Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hatch Asia Full time

"Unifying Purpose, Shaping Careers" - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.

Our client is a leading provider of integrated logistics and supply chain solutions, serving a diverse range of industries worldwide. Leveraging technology and industry expertise, they offer seamless services such as freight forwarding, warehousing, and distribution. Their solutions are tailored to each client's needs, ensuring efficiency, reliability, and cost-effectiveness. With strategic partnerships and a global network, they ensure timely, secure delivery of goods. Committed to fostering strong client relationships, they deliver superior service, helping businesses thrive in an interconnected world.

Our client is seeking a skilled Customer Support Specialist to join their e-commerce division. This individual will serve as the go-to person for all customer escalations, working closely with the internal operational team to resolve issues and ensure customer satisfaction. The ideal candidate will have excellent multitasking skills, allowing them to manage both internal and external stakeholder relationships effectively.

The Challenges
  • Customer Escalations: Act as the primary contact for customer issues, handling escalations promptly and efficiently. Investigate complaints, identify root causes, and implement solutions in collaboration with the internal operational team.
  • Stakeholder Collaboration: Work closely with internal teams to align on issue resolution strategies, ensuring clear communication and collaboration throughout the process. Maintain strong relationships with external stakeholders, including customers, partners, and vendors.
  • Communication: Provide timely and accurate updates to customers regarding their issues, resolutions, and progress. Communicate with internal teams, ensuring all stakeholders are informed and aligned.
  • Problem-Solving: Analyze customer complaints and feedback to identify patterns and areas for improvement. Propose solutions to improve the customer experience and mitigate potential issues.
  • Documentation: Maintain thorough records of customer interactions, escalations, and resolutions. Generate reports to track and analyze key metrics, providing insights into the performance of the e-commerce division.
What It Takes
  • Proven experience in a customer support or service role, preferably in the e-commerce sector.
  • Excellent multitasking skills, with the ability to manage multiple issues and stakeholders simultaneously.
  • Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.
  • Problem-solving skills, with the ability to analyze issues and propose effective solutions.
  • Proficiency in relevant software and tools for communication and documentation.

Interested candidates, please click the "Apply Now" Button.
All information will be kept in the strictest confidentiality.
Priority responses will be given to candidates who are shortlisted.

  • Fundraising Specialist Intern

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    Job SummaryWe are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson.To be a successful sales development...

  • Customer Success Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • P2p Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Informa Global Support Full time

    Company DescriptionInforma is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally.Informa's leading brands and expert teams create...

  • Application Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...

  • Application Support Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...

  • Customer Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.Job titleCS Specialist, FSSPurposeCS Specialist is part of the fss service helpdesk team. CS Specialist is responsible to attend to Service Now (SN) tickets within the specified SLA, resolve SN tickets (within scope) and...

  • Customer Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Maju Digital Full time

    About UsWe are group of companies into providing access to global financial markets and a truly international team of experts. Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value.About the roleWe are in the period of significant growth....

  • Sales Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time

    Join a fast-paced and thriving sales team as aSales Support Specialist A local leading Cybersecurity solutions provider is looking for a highly organized and detail-oriented individual who is passionate about delivering exceptional customer service.As a Sales Support Specialist, you will be instrumental in providing comprehensive administrative and...

  • Customer Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Paracell M Sdn Bhd Full time

    Customer Support Specialist (Bahasa Indonesia and English speaker (permanent roles)Location: Jln Tun Razak, KLResponsibilities: Making sure a customer is greeted and welcomed Educating customers in our services and promotions Assisting customers with their accounts related inquiries Assuring that clients' curiosity is sated Reporting bugs to developers and...

  • Customer Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia First Prudential Markets Full time

    FP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Customer Support Specialist - Chinese Speaker in our Malaysia Office.This is a great opportunity to work in a varied role and be overseen by and mentored by a...

  • Customer Support Supervisor

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia inDrive Full time

    Malaysia, Kuala Lumpur Office Shift work Middle We are seeking a dynamic and experienced Customer Support Supervisor to join our team in Malaysia. As a Customer Support Supervisor, you will be responsible for leading and managing a team of customer service representatives to ensure the delivery of exceptional customer experiences.Responsibilities: Supervise...

  • Fhs Industrial Solutions Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Airbus Customer Services Sdn Bhd Full time

    You will be in charge of the operations and solutions management in the frame of Flight Hour and LRU Services. The Industrial solutions manager will work within a team of repair & transport/logistic solutions experts. The main aim of this team is to build and maintain the set-up for FHS repair & Transport supply chain. To maintain and improve this industrial...

  • Technical Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Technical Support Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Technical Support Specialist

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Full time

    About The Job Technical Support SpecialistWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growthWe are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order...

  • Technical Support Specialist, My

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    Technical Support Specialist, MYAbout the job Technical Support Specialist, MYWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growthWe are looking for passionate individuals that can assist in the setup and onboarding of our...

  • Customer Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PRACBIZ SDN. BHD. Full time

    Responsibilities: Provide professional assistance to our customers to get the best use of our products and services as well as smooth operations. Respond to and resolve customer enquiries including clarifying customer complaints, proposing and explaining solutions, expedite correction and following up to ensure resolution and customer satisfaction. Record...

  • Support specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full time

    Job Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...

  • Support specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full time

    Job Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...

  • Support specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full time

    Job Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...