Customer Support Supervisor

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia inDrive Full time
Malaysia, Kuala Lumpur

  • Office
  • Shift work
  • Middle
  • We are seeking a dynamic and experienced Customer Support Supervisor to join our team in Malaysia. As a Customer Support Supervisor, you will be responsible for leading and managing a team of customer service representatives to ensure the delivery of exceptional customer experiences.

Responsibilities:

  • Supervise and monitor the activities of Technical Support Specialists;
  • Control the quality of the work of the staff of the Contact Center
  • Training and hiring new Technical Support Specialists;
  • Control the compliance of Technical Support Specialists with production discipline;
  • Prepare reports & analysis on the quality of work performed by Technical Support Specialists;
  • Answering questions from staff and providing guidance and feedback;
  • Devise ways to optimize procedures and keep staff motivated

Qualifications:

  • PC knowledge at the confident user level
  • Google products knowledge: Google Sheets, Google Slides, Google Docs, Google Drive)
  • Management skills (Analysis, Planning)
  • People management
  • Knowledge of English and one of the following local languages (Bahasa Malaysia/Indonesian)

Conditions & Benefits:

  • Hybrid work schedule
  • Stable salary, health insurance
  • Unlimited opportunities for professional and career growth, regular external and internal training from our partners
  • The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
  • Initial training
  • Probation period up to 3 months
  • We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 21 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.
  • If you receive no feedback, it means that currently there are no suitable vacancies for you.


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