Ecommerce Customer Support

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

Position:
Customer Support - Japanese

Location:
Cyberjaya

Working hours: 9 AM - 12 AM (9 hours per shift including 1 hour break)

Working days:
Monday to Sunday; 5 working days, 2 off days

Salary:
RM7,000 - RM10,000

Requirement:

  • Native Japanese or nonnative JLPT N1 / N
  • Fresh graduate welcome to apply

Responsibilities:

  • Manage incoming phone calls, addressing customer queries and ensuring resolution for endusers.
  • Escalate priority issues in accordance with Client specifications to the immediate lead when necessary.
  • Contribute insights on process changes and recommend best practices.
  • Stay informed about new updates, process changes, and relevant information.
  • Uphold exemplary attendance and punctuality standards.
  • Undertake any adhoc responsibilities as assigned by the supervisor.

Job Types:
Full-time, Permanent

Salary:
RM7, RM10,000.00 per month

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Rotational shift

Application Question(s):

  • Do you have JLPT N1 or N2? If yes, please state.
  • How long is your notice period?

Language:

  • Japanese (required)


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