Ecommerce Operations Partner

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Reebelo Full time

Create The Circular Economy With Us


We are looking for a hands-on eCommerce Operations Partner who can support Reebelo's APAC-wide operations including seller experience, customer interactions and logistics across Australia, New Zealand and Singapore.

You will be reporting directly to our company's Head of Operations, APAC and work closely together with a highly motivated team based in Melbourne, Australia.


Your typical day may include:

Logistics Management

  • Support and expand our APAC Operations capabilities
  • Implement stateoftheart logistics / delivery / returns management processes, in alignment with Reebelo's global strategy
  • Own logisticsrelated issues and directly resolve these between customers, vendors and shipping couriers
  • Assess, onboard and manage a network of lastmile partners, in line with the strategy to become the primary last mile partner for all of our vendors
  • Ensure all processes and procedures are documented and uptodate, and identify opportunities for improvement

Customer Experience

  • Work closely with the existing operations team (based in Melbourne) & Customer Service team (based in Kuala Lumpur, MY) to optimise processes that deliver exceptional outcomes for our customers
  • Review aggregated ticket data to identify trends from customer interactions and implement improvements that enhance customers' experience when shopping at Reebelo

Vendor Experience

  • Management of vendors to ensure delivery to our customers takes place infull and ontime through strict process adherence, alongside incountry Account Managers in Singapore, Australia and New Zealand Onboard and manage vendors on Operations, Quality and Processrelated topics in conjunction with the Vendor/Account Management team.
  • Implement valueadded services for our vendors, and potential new revenue channels for Reebelo
  • Conduct quarterly business reviews with Vendors to assess operations performance and opportunities for improvement

Data Analysis and Reporting

  • Conduct ongoing reporting and analysis to derive actionable insights that improve business operations Partner with the global technology team to identify and implement process automations
  • Contribute to tech product development through creation of new feature specifications, testing and validating new platform features

We'd love to have a chat with you if you have:

  • Minimum 3 years experience in eCommerce operations roles or equivalent
  • Business fluency in English
  • Bachelor's degree in business or equivalent education (MBA or other postgraduate qualification will be highly regarded)Strong analytical skills (must have advanced knowledge of Excel, working experience with SQL is a big plus)Previous startup, logistics or ecommerce marketplace experience will be favourably considered
  • A solid teamplayer Experience with Zendesk or similar ticketing systems
  • A strong focus on Customer Satisfaction

How we take care of you:

  • Competitive remuneration package
  • Comprehensive Health, Dental, and Vision Insurance
  • Hybrid work model (2x per week)
  • Team events & a great culture
  • Work from any of our offices for a couple of months/year (San Mateo, Miami, Toronto, Melbourne, Auckland,
  • Singapore, Kuala Lumpur, Hong Kong and more to come)
  • Ability to impact and influence business growth
  • Birthday leave: Enjoy some you time

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