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Front Office Supervisor
2 weeks ago
Job description
Front Office Supervisor is responsible for the operation of the Front Office Department in providing courteous, professional, efficient and flexible service consistently in order to maximize guest satisfaction.
He / She will handle the daily operation of the Front Desk (Reception), Customer Service as well as Concierge Service.
Responsibilities:
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and inperson inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive sellingtechniques to sell room nights, increase occupancyand revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit/ floor limitpolicies.
- Allocate rooms to expected arrivalsafter checking the guests preferences and special requests.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Cross Check all billing instructions are correctly updated
- Controls cash transactionsat the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitalityis provided to the guests.
- Performs other duties as assigned, requested or deemed necessary by management.
- Ensure Front office log bookand hotel log bookis always updated and actioned upon.
- Ensures safetyby following guest check inand securityprocedures and reporting suspicious activity to security, manager, or MOD.
- Participate in hotel committees and task force assignments.
- Assist all departments in servicing the guests during high volumeperiods.
- Takes responsibility in the absence of the Duty Manager/Front office manager
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
- STM/STPM (required)
- Minimum 12 year experience in the same role
- Reliably commute or planning to relocate before starting work (required)
Pay:
RM2, RM2,400.00 per month
Benefits:
- Free parking
- Meal allowance
Schedule:
- Rotational shift
Ability to commute/relocate:
- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)
Education:
- STM/STPM (preferred)
Language:
- English (required)
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