Dealing Assistant

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

Job Title:
Dealing Assistant**
Location: Kuala Lumpur, Malaysia

Key Responsibilities:

1.

Administrative & Clerical Support to Client-Facing Teams:

  • Provide efficient and timely assistance to our clientfacing teams, including Sales, Relationship Management, and Merchant Services, by handling a range of administrative tasks such as preparing documentation.
2.

Internal Enquiries & Complaints Management:

  • Act as the first point of contact for internal teams, addressing their queries, concerns, and complaints related to client transactions, processes, or systems.
  • Escalate complex issues to appropriate departments or senior management when necessary, while maintaining clear and concise records of all interactions.
3.

Case Progress Monitoring & SLA Compliance:

  • Regularly monitor the progress of client cases, ensuring adherence to established Service Level Agreements (SLAs) and timely resolution of issues.
  • Proactively communicate with internal teams to facilitate information sharing, coordinate actions, and resolve bottlenecks, contributing to overall client satisfaction and retention.
4.

Database Maintenance, Filing Records, & Reporting:

  • Accurately maintain and update client databases, transaction records, and other relevant systems, ensuring data integrity and compliance with regulatory requirements.
  • Establish and maintain an organized electronic and physical filing system for client documents, reports, and other materials.
  • Prepare regular reports on operational metrics, case status updates, or other adhoc reporting requests, presenting findings in a clear and insightful manner.
5.

Ad-Hoc Tasks & Special Projects:

  • Contribute to departmental initiatives and projects by assisting with research, data analysis, process improvement, or other tasks as assigned by the line manager or senior team members.
  • Demonstrate flexibility in adapting to changing priorities and taking on additional responsibilities to support the evolving needs of the business.

Requirements:

1.

Education & Experience:

  • A minimum of 2 years of experience in an administrative or customer support role within the financial services industry.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
2.

Skills & Competencies:

  • Exceptional organizational and time management skills, with the ability to prioritize tasks effectively and handle multiple assignments concurrently.
  • Strong written and verbal communication skills, with the ability to convey complex information clearly and professionally to both internal and external stakeholders.
  • Excellent attention to detail and a commitment to accuracy in all work tasks.
  • Ability to work independently and collaboratively in a fastpaced, resultsdriven environment.
  • Proficient in English. Good command of spoken and written Chinese is preferred.
  • Basic understanding of financial markets, foreign exchange, and international payment processes is desirable but not essential.

Pay:
RM5, RM6,000.00 per month

Education:

  • Bachelor's (preferred)

Experience:

- administrative or customer support: 1 year (preferred)
- finance Industry: 1 year (preferred)

Language:

  • Mandarin (required)

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