Deal and Contract Executive

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

ABOUT THE ROLE


Our Client is a leading Business Process Outsourcing (BPO) company that provides innovative and efficient solutions to clients across various industries.

With a commitment to excellence, we pride ourselves on delivering high-quality services that drive operational success for our clients.

REQUIREMENTS

Delivery Core Tasks:

  • Execute core tasks for complex and nonstandard deals and contracts.
  • Provide direct supervision and guidance to DCA agents to ensure efficient task delivery.

Administration and Process Management:

  • Conduct performance reviews of DCA agents, addressing strengths and areas for improvement.
  • Represent Deal and Contract Assist (DCA) on defined sales calls to ensure alignment with organizational goals.
  • Drive operations to meet service levels, including overseeing the resolution of field escalations and internal elevations.
  • Manage team capacity, both at the pod and individual levels.

Subject Matter Expertise:

  • Represent DCA on defined sales calls, fostering effective communication with internal and external stakeholders.
  • Participate in User Acceptance Testing (UAT) to contribute valuable insights for process improvements.

International Business Environment:

  • Possess experience working in an international business environment.
  • Demonstrate excellent planning, organizing, and coordinating skills to navigate diverse and dynamic scenarios.
  • Excellent sellerfacing communication and engagement skills to build and maintain relationships.

Attention to Detail and Issue Resolution:

  • Exhibit a keen attention to detail and a commitment to adhering to policies and processes.
  • Identify and resolve issues that may arise during the delivery of services, ensuring seamless operations.
  • Leverage analytical skills to deliver valuable insights, contributing to strategic decisionmaking.

Qualifications:

  • Thirdlevel degree in Business or ITrelated areas, or equivalent experience working in a relevant operations or sales environment (such as sales operations or contract management).
  • Proficiency in Mandarin (both written and spoken) is a mandatory requirement, as this role involves communication with Mandarinspeaking stakeholders.

Job Types:
Full-time, Permanent

Salary:
RM5, RM6,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (preferred)


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