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Deal & Contract Assist (Dca) - Mandarin
2 weeks ago
Operations Hours
8AM-8PM Monday to Friday
07:00 shift start.
09:00 shift start.
13:00 shift start.
Directly supervise the DCA agents.
Conduct performance reviews of DCA agents.
Drive operations to meet service levels
Manage the team capacity.
Manage and resolve pod-level field escalations and internal elevations.
Represent DCA on defined sales calls.
Qualification
Third level degree in Business or IT related areas, or
Equivalent experience working in a relevant operations or sales environment (such as sales operations or contract management)
Language Proficiency
Fluency in English
Near native written, verbal, and reading comprehension language skills were required to support primary and secondary languages.
Productivity and Communication
Experience of working in an international business environment.
Excellent planning, organizing, and coordinating skills.
Excellent seller-facing communication and engagement skills.
Attention to detail and ability to adhere to policies and processes.
Ability to identify and resolve issues arising during delivery of the service.
Ability to deliver insights through analytics.
Job Type:
Permanent
Schedule:
- Day shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
Education:
- Bachelor's (required)
Experience:
- Sales: 2 years (preferred)
Language:
- Mandarin (required)
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