Assistant Contact Center Manager

2 weeks ago

Subang Jaya, Selangor, Malaysia Teleperformance Full time

Qualifications:

Requirements:

  • Bachelor's degree or equivalent diploma
  • 23 years of managerial experience in Customer Complaints Operations, including handling Fraud chargebacks
  • Proficient in written and verbal communication in English and at least one local language (MN/ID/PH)
  • Ability to provide feedback and coaching to Team Leaders and team members based on data collected from Quality monitoring and develop reporting plans in an actionable format for stakeholders.
  • Proficient in data analysis, able to identify trends and drive teams to uncover insights.
  • Strategic thinker with strong analytical and problemsolving skills
  • Ability to collaborate with clients on urgent matters and work with internal stakeholders to execute action plans.
  • Extensive experience in a fastpaced, complex environment
  • Dedication to ensuring an outstanding user experience.

Responsibilities:

Responsibilities:

  • Lead the group of TLs and drive process deliveries and process excellence through consistent monitoring and critical inputs.
  • Ability to Deep Dive on customer complaints received from business line including user appeal document, user analysis and trend analysis.
  • Ability to guide the team leads on getting their teams completing the CCO and BNPL cases within SLA/Preset time given.
  • Provide mentorship, guidance and career development to direct report and members of their team. Lead a highperforming team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global crossfunctional teams to problem solve analytical approaches and develop solutions.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

  • Call Center Telesales

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Redberry Contact Center Sdn Bhd Full time

    **30 KEKOSONGAN KEMASUKAN SEGERA**- **LOKASI: Petaling Jaya (Seksyen 13)**:- **WAKTU BEKERJA: ISNIN - JUMAAT, 9:30 PG - 7 PTG**:- **GAJI ASAS/BASIC SALARY: SEHINGGA RM KOMISYEN SEHINGGA RM RM 4000****SKOP KERJA**- Kerja dalam pejabat sahaja (tidak perlu berjumpa pelanggan)- Hanya menghubungi pelanggan institusi kewangan yang disediakan- Memaklumkan produk...

  • Call Center Telesales

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Redberry Contact Center Sdn Bhd Full time

    **30 KEKOSONGAN KEMASUKAN SEGERA**- **LOKASI: Petaling Jaya (Seksyen 13)**:- **WAKTU BEKERJA: ISNIN - JUMAAT, 9:30 PG - 7 PTG**:- **GAJI ASAS/BASIC SALARY: SEHINGGA RM KOMISYEN SEHINGGA RM RM 4000****SKOP KERJA**- Kerja dalam pejabat sahaja (tidak perlu berjumpa pelanggan)- Hanya menghubungi pelanggan institusi kewangan yang disediakan- Memaklumkan produk...

  • Telemarketer (Pegawai Pemasaran - Call Center)

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Redberry Contact Center Sdn Bhd Full time

    **30 KEKOSONGAN KEMASUKAN SEGERA**- **LOKASI: Petaling Jaya (Seksyen 13)**:- **WAKTU BEKERJA: ISNIN - JUMAAT, 9:30 PG - 7 PTG**:- **GAJI ASAS/BASIC SALARY: SEHINGGA RM KOMISYEN SEHINGGA RM RM 4000****SKOP KERJA**- Kerja dalam pejabat sahaja (tidak perlu berjumpa pelanggan)- Hanya menghubungi pelanggan institusi kewangan yang disediakan- Memaklumkan produk...

  • Telemarketer (Pegawai Pemasaran - Call Center)

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Redberry Contact Center Sdn Bhd Full time

    **30 KEKOSONGAN KEMASUKAN SEGERA**- **LOKASI: Petaling Jaya (Seksyen 13)**:- **WAKTU BEKERJA: ISNIN - JUMAAT, 9:30 PG - 7 PTG**:- **GAJI ASAS/BASIC SALARY: SEHINGGA RM KOMISYEN SEHINGGA RM RM 4000****SKOP KERJA**- Kerja dalam pejabat sahaja (tidak perlu berjumpa pelanggan)- Hanya menghubungi pelanggan institusi kewangan yang disediakan- Memaklumkan produk...

  • Call Center Telesales Executive

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Redberry Contact Center Sdn Bhd Full time

    **50 KEKOSONGAN KEMASUKAN NOV**- **LOKASI: Redberry City, SECTION 13, PETALING JAYA (LRT terdekat Stesyen Asia Jaya atau Stesyen MRT Phileo Damansara).**:- **WAKTU BEKERJA: ISNIN - JUMAAT |9:30 PG - 7:00 PTG|**:- **GAJI ASAS/BASIC SALARY: RM2000**:- **ELAUN LATIHAN/TRAINING: RM50/SEHARI**:- **KOMISYEN: SEHINGGA RM4,000 BERDASARKAN TARGET**:- **SUBSIDI...

  • Assistant Contact Center Manager

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Teleperformance Full time

    Qualifications:Requirements: Experience working in or with Canada or Australia region Minimum 5 years of work experience in the related field/industry (Technology, E-Commerce, BPO, Customer Care) Prior experience in managing a customer support operation is preferred Demonstrated experience in implementing cross company business processes across multiple...

  • Cx Manager- Contact Center

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Lenovo Full time

    General Information: Req # WD Career area:Customer ExperienceCountry/Region: Malaysia State: Selangor City: Petaling Jaya Date:Saturday, June 15, 2024Working time: FulltimeAdditional Locations: Malaysia Kuala Lumpur Kuala Lumpur Malaysia Selangor Petaling Jaya Malaysia Melaka MelakaWhy Work at Lenovo:We are Lenovo. We do what we say. We own what we do. We...

  • Team Leader

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Redberry Contact Center Sdn Bhd Full time

    Are you FUN, PASSIONATE, and TRUSTWORTHY? Come and be part of our team REDBERRY CONTACT CENTER SDN BHD is currently looking for new hires.LOCATION:Redberry City, Seksyen 13, Petaling JayaWORKING DAYS:Monday - Friday, 9 :30 am - 7:00 pmBASIC SALARY:RM2500 - RM3500OVERRIDING COMMISSION:UP TO 5KRequirements: At least 1 year(s) of working experience in the...

  • Customer Service Executive

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Redberry Contact Center Sdn Bhd Full time

    VACANCIES:10 positions:INTAKE:SEPTEMBER 2023:WORKING HOURS/DAYS:|8:30 AM - 6:00 PM| MONDAY - FRIDAY (Observing SG's public holiday):LOCATION:REDBERRY CONTACT CENTER, SECTION 13, PETALING JAYA (Nearest LRT - Asia Jaya/MRT Phileo Damansara)**JOB DESCRIPTION: - * Patiently listen to customer's inquiries or problems Deliver polite and accurate responses to...

  • Pegawai Pemasaran

    2 weeks ago

    Subang Jaya, Selangor, Malaysia REDBERRY CONTACT CENTER SDN BHD Full time

    50 KEKOSONGAN KEMASUKAN JUNE/JULY LOKASI: Redberry City, SECTION 13, PETALING JAYA (LRT terdekat Stesyen Asia Jaya atau Stesyen MRT Phileo Damansara). WAKTU BEKERJA: ISNIN - JUMAAT |9:30 PG - 7:00 PTG| GAJI ASAS/BASIC SALARY: RM2000 ELAUN LATIHAN/TRAINING: RM50/SEHARI* KOMISYEN: SEHINGGA RM4,000 BERDASARKAN TARGET *Tertakluk pada syarat SKOP KERJA Kerja...

  • Customer Service Executive

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Redberry Contact Center Sdn Bhd Full time

    VACANCIES:10 positions:- INTAKE:February/March 2024 (Immediate Hiring):- LOCATION:Redberry Contact Center Sdn Bhd, Section 13, Petaling Jaya.(Nearest LRT - Asia Jaya/MRT Phileo Damansara):- WORKING DAYS/HOURS:Monday - Sunday, 5 days/week (including weekends & public holidays), |10:00 am - 8:00 pm|Our client is a renowned brand in Electric Vehicle industry,...

  • Customer Service Executive

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Redberry Contact Center Sdn Bhd Full time

    JOB HIGHLIGHTS- Office Location:Section 13, Petaling Jaya:- Permanent Fixed Shift from 9 am - 6 pm, Monday Sunday (including weekends & public holidays):- Language skill allowance $$$:- Language Required:Mandarin & English (serving Malaysian market):- Positive, Friendly & Fun Working EnvironmentRole & Responsibilities Manage inquiries via all supported...

  • Pegawai Pemasaran

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Redberry Contact Center Sdn Bhd Full time

    **50 KEKOSONGAN KEMASUKAN JUNE/JULY**- **LOKASI: Redberry City, SECTION 13, PETALING JAYA (LRT terdekat Stesyen Asia Jaya atau Stesyen MRT Phileo Damansara).**:- **WAKTU BEKERJA: ISNIN - JUMAAT |9:30 PG - 7:00 PTG|**:- **GAJI ASAS/BASIC SALARY: RM2000**:- **ELAUN LATIHAN/TRAINING: RM50/SEHARI**:- **KOMISYEN: SEHINGGA RM4,000 BERDASARKAN TARGET****Tertakluk...

  • Pegawai Pemasaran

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Redberry Contact Center Sdn Bhd Full time

    **50 KEKOSONGAN KEMASUKAN NOV**- **LOKASI: Redberry City, SECTION 13, PETALING JAYA (LRT terdekat Stesyen Asia Jaya atau Stesyen MRT Phileo Damansara).**:- **WAKTU BEKERJA: ISNIN - JUMAAT |9:30 PG - 7:00 PTG|**:- **GAJI ASAS/BASIC SALARY: RM2000**:- **ELAUN LATIHAN/TRAINING: RM50/SEHARI**:- **KOMISYEN: SEHINGGA RM4,000 BERDASARKAN TARGET**:- **SUBSIDI KOS...

  • Customer Service Executive

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Redberry Contact Center Sdn Bhd Full time

    VACANCIES:10 positions:- INTAKE:JULY/AUGUST 2023 (IMMEDIATE HIRING):- BASIC SALARY:RM2300 - RM 2500:- LANGUAGE (MANDARIN)ALLOWANCE:RM400:- WORKING HOURS/DAYS:FIVE WORK DAYS, INCLUDING WEEKENDS & PUBLIC HOLIDAYS:- WORKING HOURS:|9:00 AM - 6:00 PM|:- LOCATION:REDBERRY CONTACT CENTER, SECTION 13, PETALING JAYA (Nearest LRT - Asia Jaya & MRT - Phileo...

  • Customer Contact Center Representative

    2 weeks ago

    Subang Jaya, Selangor, Malaysia MATCHLINK SDN BHD Full time

    Job Description: Handle all customer interactions and enquiry on a timely basis and initiate best possible solutions, ensure KPIs are achieved consistently. Deliver excellent services and increase customer satisfaction. Identify opportunities to upsell relevant products. Work closely with sales team for any sales enquiry from new customers. Maintain...

  • Contact Centre Representative

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Role: Contact Centre RepresentativeHeadcount: 2**Tenure: 6 months contract under the payroll of client Leading to permanent based on performance**Work Location: Damansara Uptown 5, Petaling JayaSalary: Between RM2,500 to RM2,800- Fixed Allowance:RM400:- Overtime: As and when is required by the companyTraining Provided:- Class room: 2 weeks:- On-the-job: 1...

  • Call Center Manager- Anz

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Lenovo Full time

    General Information: Req # WD Career area:ServicesCountry/Region: Malaysia State: Selangor City: Petaling Jaya Date:Thursday, August 24, 2023Working time: FulltimeAdditional Locations: Malaysia Selangor Petaling JayaWhy Work at Lenovo:_We are Lenovo. We do what we say. We own what we do. We WOW our customers._ Lenovo is a US $70 billion global Fortune 500...

  • Medical Assistant

    2 weeks ago

    Subang Jaya, Selangor, Malaysia MJ HEALTH SCREENING CENTER SDN BHD Full time

    Handle documentation, profile and basic admin In charge of general housekeeping of the center, including inventory management and ordering supplies Organize and manage daytoday works Consult and coordinate with health care team to assess, plan and implement screening plan Upkeep the high standards of professional nursing practice To assist doctors in various...

  • Medical Assistant

    2 weeks ago

    Subang Jaya, Selangor, Malaysia MJ HEALTH SCREENING CENTER SDN BHD Full time

    Job description: To handle documentation, profile and basic administration. In charge of general housekeeping of the center, including inventory management and ordering supplies. To organize and manage daytoday works. To consult and coordinate with health care team to assess, plan and implement screening plan. To upkeep the high standards of professional...