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Customer Contact Center Representative
3 months ago
Job Description:
- Handle all customer interactions and enquiry on a timely basis and initiate best possible solutions, ensure KPIs are achieved consistently.
- Deliver excellent services and increase customer satisfaction.
- Identify opportunities to upsell relevant products.
- Work closely with sales team for any sales enquiry from new customers.
- Maintain confidentiality of the customers' data inline with the company's PDPA policies.
Requirements:
- SPM / Diploma / Degree
- At least 2 years of relevant working experience required for SPM holder
- Good command in English & Malay / Mandarin
- Customeroriented, passionate about sales, dynamic and lively individual
- Must be able to work on shift, weekends, and Public Holidays
Job Types:
Full-time, Contract
Contract length: 12 months
Pay:
RM2, RM3,400.00 per month
Benefits:
- Cell phone reimbursement
- Opportunities for promotion
Schedule:
- Day shift
- Night shift
- Weekend jobs
Education:
- STM/STPM (preferred)
Experience:
Call Center: 2 years (required)
Language:
- Mandarin (preferred)
- English (required)