Customer Support Representative

2 weeks ago


Kota Damansara, Malaysia MTI Academy SDN BHD Full time

Proficient in product knowledge, understand the company's product information, and be able to correctly explain and describe the characteristics and advantages of related products.


  • Respond and deliver accurate information to clients' questions via Livechat and messaging app.
  • Effectively handle customer complaints, suggestions, consultation and feedback, collect and summarise key issues and emergencies, and report them in time.
  • Carry out in strict accordance with the work specifications, effectively implement various tasks, and maintain customer relationship through consulting services
  • Collaborate cohesively as a team to ensure both prompt responses and quality replies to all client.

Job Requirement:
Good sense of service, cautious and careful, strong sense of initiative, patience and sense of responsibility

Strong adaptability, coordination ability, ability to deal with emergencies independently

Able to comprehend 3 local languages

Proficiency in basic computer operations

No experience required, training will be provided

Willing to work with rotating shift arrangements and weekends and Public Holidays if applicable.

Job Types:
Full-time, Permanent

Salary:
RM4, RM6,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Fixed shift
  • Monday to Friday
  • Night shift
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Kota Damansara: Reliably commute or planning to relocate before starting work (required)


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