Tenant Relations Executive

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Staffing Services Full time
Assist in resolving escalated tenant's issues & disputes regarding sales and services.

  • Assist in preparing reports on monthly sales information, credit reports, & relevant statistics for Management's review.
  • Participate in monthly sales report meetings between managers and staff.
  • Understand tenants' respective business models in order to better facilitate their business & operations requirements & provide insights to internal operation team.
  • Focal point contact between tenants & other relevant Departments within the Company
  • Facilitate in providing quick / immediate response towards tenants enquiries.
  • Consolidate and analyze sales performance data & make recommendations for extension / renewal of contract before expiry
  • Maintain category management & present findings and recommendations to management
  • Coordinate internally with other departments for a consolidated annual calendar of events / activities / campaigns / maintenance exercise
  • Attend to customer complaints, investigate and propose resolutions in a timely manner according to Corporate Policies and Procedures
  • Propose trainings that will further improve service levels of Information Counter staff, sales staff, etc.
  • Ensure customer service contracts are executed according to agreed customer service levels and standards
  • Coordinate customer service projects and initiatives

REQUIREMENTS

  • Degree / Diploma holder.
-
MUST HAVE 1-2 years of tenant relations experience in Retail Mall
:

  • Strong business acumen & good technical knowledge of Mall Operations.
  • Excellent organizing skill, communication skill & networking ability.
  • Experience in digital marketing will be an added advantage.
  • Computer literate (Microsoft Office and Spreadsheet).
  • Permanent vacancy based in KL City area.

Job Types:

Full-time, Permanent

Salary:

RM3, RM5,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking

Application Question(s):

  • How many years of experience do you have in dealing with tenants at Retail Mall industry?

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