Duty Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time
The Duty Executive is responsible for overseeing the daily operations of the building and operational departments.

They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met.


The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not present.

The act as a point of contact for employees and tenant and visitors and handle any issues or emergencies that may arise.

**Job Responsibilities:
- **•Knowledge and experience in Facilities Management and Preventive Maintenance

Customer Service:

  • Welcome and assist both internal and external customers, addressing their inquiries and concerns.
  • Monitor and analyze customer feedback to identify recurring issues and areas for improvement.

Property Atmosphere:

  • Ensure a pleasant and inviting Commercial building atmosphere for visitors.

Emergency Response:

  • Act as the point of contact in case of emergencies, such as accidents, medical incidents, or security breaches.
  • Follow established emergency procedures and coordinate the response.
  • Is fully conversant with the Crisis Management Plan and ready to enact.

Tenant Relations:

Action Centre:

  • Ensure 24/7 operation hours for the Action Centre.
  • Handle inbound calls to the building, serving as the initial contact point for guest.
  • Maintain strict confidentiality with inquiries, especially concerning personal data protection, maintain strict confidentiality with inquiries, especially concerning personal data protection, inhouse tenants, highprofile VIPs, celebrities and competitors' confidential information.

Problem Solving:

  • Address and resolve issues that may arise during a shift, including complaints, employee conflicts and operational challenges.
  • Make quick and effective decisions to maintain smooth operation.

Compliance:

  • Ensure that all departments or facility complies with all SOPs, relevant laws, regulations and company policies.
  • Conduct inspections and audits to identify and rectify any noncompliance issues to ensure outcomes are to established standards.
  • Others
  • Furnish a logbook to HBO, containing information on the shift briefing, detailing what transpired and actions that were taken including any incidents.
  • Supervising overseeing department after off hours and working together with department to resolve any issued raise by guest and tenants'
  • Involved taking actions on behalf at the management.

Requirements:
-

  • Able to work in 3 rotating shift, 24x7, based on a roster.
  • Must be willing to work on weekends and public holidays.
  • May be required to work overtime based on scheduled and emergency call-off support shifts or any "Just In Case" situations.
  • A Duty Executive's role is integral to maintaining the overall operation and safety of the property, and it requires a high level of responsibility and dedication to customer service and safety standards.

Qualifications:
Degree in engineering or equivalent.

Experience:
At least 5-7 years of experience in a similar capacity, preferably in a retail or property/facilities management role.

Required Skills:

  • Technical knowledge:_


Should have an understanding of the technical aspects of the building, including knowledge of building encompassing experience in facility management, housekeeping operation, engineering, safety & security, car park operations and front office.


  • Communication Skills:_
Effective communication is crucial. Experienced in the communications with staff, tenant, contractors, and other stakeholders. Clear and concise communication.

  • Adaptability: _Capable to adapt and respond to unexpected issues that may arise. Being adaptable and open to change is essential for handling unforeseen challenges.
  • Conflict Resolution Skills:_
To mediate conflicts among staff or between tenants and management when incidents occur on shift.

  • Risk Management:_
Identifying and mitigating risks. This includes assessing potential hazards and implementing strategies to reduce risks.

Pay:
From RM3,500.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance

Schedule:

  • Day shift

  • Duty Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ROYAL LAKE CLUB Full time

    Qualifications/Skills: Diploma, degree or equivalent from recognised College/University. Relevant working experience is preferred. Those with hospitality background are encouraged to apply. Selfmotivated and able to work independently. Good interpersonal and communication skills. Extremely well organised with high attention to details. Be able to work on...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wyndham Grand Bangsar Kuala Lumpur Full time

    Minimum experience required : 3 to 5 yearsEducation level : Bachelor / LicenceAreas of study : Hospitality ManagementLanguages essential : EnglishOptional languages : MalayKEY TASKS Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations. During their duty the Duty...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pullman Kuala Lumpur Bangsar Full time

    Minimum experience required : 3 to 5 yearsEducation level : Bachelor / LicenceAreas of study : Hospitality ManagementLanguages essential : EnglishOptional languages : MalayKEY TASKS Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations. During their duty the Duty...

  • Operations Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service.Qualifications/Experience: 12 Year(s) of working experience in the related field is required for this position. Fresh graduates or high school leavers without any working experience will be considered too.Job Requirements: Meticulous and detailed orientated Strong and proven...

  • Customer Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    Position : Customer Support ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: Early September 2023 (Immediate Hiring)Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other...

  • Assistant Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airline Full time

    Job Title:Assistant Duty ManagerReport To:Duty ManagerDepartment:OPS - Operations PlanningRole Purpose:Assume full control and monitoring of all flight movements and ground operations affecting corporate OTP and support Duty Manager to execute immediate service recovery tactical plans in a cross functional manner across all operating departments at the most...

  • Operations Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service.Qualifications/Experience: 12 Year(s) of working experience in the related field is required for this position. Fresh graduates or high school leavers without any working experience will be considered too.Job Requirements: Meticulous and detailed orientated Strong and proven...

  • Operations Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service.Qualifications/Experience: 12 Year(s) of working experience in the related field is required for this position. Fresh graduates or high school leavers without any working experience will be considered too.Job Requirements: Meticulous and detailed orientated Strong and proven...

  • Operation Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service.Qualifications/Experience: 12 Year(s) of working experience in the related field is required for this position. Fresh graduates or high school leavers without any working experience will be considered too.Job Requirements: Meticulous and detailed orientated Strong and proven...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Manpower MY Full time

    _Safety and Security_ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety...

  • Banking Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    BANKING EXECUTIVE- IMMEDIATE HIRING Location: Jalan Tun Razak nearby MRT TRX (Tun Razak Exchange) Basic Salary: RM 2,400 RM 2,500+ OT (if needed) Can start immediately: March 2024Working Hour: 8.45 am pm Working Days: Monday FridayREQUIREMENTS Must possess at least Degree and above in Account, Finance, or related field:Fresh graduate are encourage to apply...

  • Customer Helpdesk Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    Position : Banking Customer Service ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: March 2024 (Immediate Hiring)Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other banking...

  • Customer Helpdesk Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    Position : Banking Customer Service ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: Immediate Hiring - April 2024Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other banking...

  • Call Center Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    Position : Customer Service Inbound ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: 1st August 2023 (Immediate Hiring)Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) + OT Attracts potential customers by answering product and service questions; suggesting information about...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FURAMA HOTEL BUKIT BINTANG Full time

    Job description1.0 Responsibility and Authority1.1 Understand and able to execute all Front Office standard operating procedures.1.2 Ensure that the pre check-in procedure is effectively carried out based on the set standardThat includes:i. Rooms for leisure groups are blocked 2 days in advance.ii. Check guest's arrival list one day in advance.iii. Details...

  • Special Duties Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Yayasan Guru Malaysia Berhad Full time

    JOB DESCRIPTION Special Duties Officer to the Chief Executive Officer (CEO) and carry out work under the scope of the CEO's instructions. Involve and implement new initiatives being carried out by the CEO Office. Implement and support other work related to daily operations carried out by the CEO Office. Coordinating between the company and external parties...

  • Sales Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    Strategic RolesTo drive sales ensuring to maximise all interactions with customers, focusing on Product consumer products. Proactively manage, assist and deliver the Best-in-class Customer Experience in OutletKey Duties and ResponsibilitiesSales: Increase focus on sales and take advantage of all interactions with customer by proposing technology-centric...

  • Hr executive, senior hr executive

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Always Marketing Malaysia Sdn Bhd Full time

    Duties and Responsibilities:Human Resources Executive / Senior Executive will be responsible for managing the full spectrum of the project management.Summary of Principal Job Responsibility & Specific JobDuties and Responsibilities:Develop, monitor and enhance overall policies and procedures within the project management framework. Manage client's monthly...

  • Hr executive, senior hr executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Always Marketing Malaysia Sdn Bhd Full time

    Duties and Responsibilities:Human Resources Executive / Senior Executive will be responsible for managing the full spectrum of the project management.Summary of Principal Job Responsibility & Specific JobDuties and Responsibilities:Develop, monitor and enhance overall policies and procedures within the project management framework. Manage client's monthly...

  • Hr executive, senior hr executive

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Always Marketing Malaysia Sdn Bhd Full time

    Duties and Responsibilities:Human Resources Executive / Senior Executive will be responsible for managing the full spectrum of the project management.Summary of Principal Job Responsibility & Specific JobDuties and Responsibilities:Develop, monitor and enhance overall policies and procedures within the project management framework. Manage client's monthly...