Hoyoverse Gaming Customer Service Executive

Job title - Customer Service Gaming (Mandarin + English)Location - KL, Central. Request to check have their User ID to check their adventure rank levelEssential Functions/Core Responsibilities: Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use...

Location - KL CENTRAL.Salary - RM3800 + KPI Allowance max up to Rm400 + Night Shift Allowance Rm300Criteria:Genshin Impact Request to check have their User ID to check their adventure rank levelEssential Functions/Core Responsibilities: Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer...

Duties: Respond to players' ingame inquiries and provide solutions to issues. Handle and resolve related complaints, suggestions, and consultations. Engage with the players to gather feedback and enhance player's satisfaction. Monitor and report any game anomalies or issues. Collaborate with technical teams to resolve issues promptly. Contribute to the...

Duties: Respond to players' ingame inquiries and provide solutions to issues. Handle and resolve related complaints, suggestions, and consultations. Engage with the players to gather feedback and enhance player's satisfaction. Monitor and report any game anomalies or issues. Collaborate with technical teams to resolve issues promptly. Contribute to the...

Role:Customer Service ExecutiveTimings:Rotational Shifts (Permanent)Industry:IT-Software / Software ServicesWork Mode:HybridFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Computer Computer Games Customer Service Microsoft Office Customer oriented gaming 2 years in Customer Service experienceGaming level in Genshin Impact/Honkai Stair...

Role:Any OtherTimings:Rotational Shifts (Permanent)Industry:OtherWork Mode:Work from officeFunctional Area:Any OtherKey Skills: Customer Service Customer service advisor gamingKey Responsibilities:Ensure service delivery meets contractual Key Performance Indicators (KPIs).Understand customer requirements, utilize decision-support tools, and provide...

The _Customer Service Advisor_interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Key Responsibilities: Respond to players' ingame inquiries and provide solutions to...

1、客服;Job responsibilities:Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.Provide guidance and support to players...

Gaming Local English - Tier 1Customer service Rotational Shift1 years in CS experience Need to play game:Genshin Impact Request to check have their User ID to check their adventure rank levelSPM and aboveRM3800 + KPI Allowance max up to Rm400 + Night Shift Allowance Rm300Pay: RM3, RM4,500.00 per monthBenefits: Opportunities for promotion Professional...

Job Scope Clarify customer requirements; probe for understanding, use decisionsupport tools andresources to appropriately provide resolution to the customer. Listen attentively to customer needs and concerns; demonstrate empathy while maximizingopportunity to build rapport with the customer. Greet customers in a courteous, friendly, and professional manner...

_Willing work at Menara Tan & Tan (22.03A, 207), Jln Tun Razak, KL_Responsibilities:Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and...

Willing Work in Office - Menara Tan & Tan Night Shift required Mandarin Speaking with Proficient English**Job responsibilities:•Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.Assist players in troubleshooting and resolving game-related problems, including...

Responsibilities: Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing...

Game Content DesignerWe're looking for enthusiastic and dedicated game content designer who succeeds in an exciting development and live service environments. As a game content designer, you will be an integral member of the team shaping our games to satisfy our player community with a mind towards driving commercial success on a free-to-play business...

Game Content DesignerWe're looking for enthusiastic and dedicated game content designer who succeeds in an exciting development and live service environments. As a game content designer, you will be an integral member of the team shaping our games to satisfy our player community with a mind towards driving commercial success on a free-to-play business...

Job details:Posted 28 April 2024SalaryRM5000 - RM12000 per monthLocationKuala LumpurJob type PermanentDisciplineTechnology & DigitalReference273020_ Responsibilities: Tech Integration:Keep abreast of UI/UX trends, particularly AI integration, and cooperate with developers for smooth execution. Design Mastery:Craft user-friendly interfaces and captivating...

Be the final gatekeeper to ensure the quality of the game before shipping it to client Establish good quality QA processes for all projects Ensure consistency among different browsers, and platforms that are relevant to the game. Validate any changes and ensure that there are no issues Create, monitor, and resolve bug reports as well as provide feedback to...

Job DescriptionCollaborate with the team to design and develop game features across programming, art, sound, and narrative.Write clean, efficient, and well-documented code in languages such as C++, C#, or similar.Create and integrate art assets, including 2D sprites, 3D models, animations, and UI components.Assist in designing game mechanics, levels, and...

The Company:Our Client is a games development studio founded in Malaysia. They are a tech focused studio with both internal IP(s) and external co-development projects. They build games over multiple platforms, primarily focused on PC (Unreal Engine). Their flagship IP Eximius: Seize the Frontline is a full serviced multiplayer 5v5 FPS/RTS hybrid squad based...

The Company:Our Client is a games development studio founded in Malaysia. They are a tech focused studio with both internal IP(s) and external co-development projects. They build games over multiple platforms, primarily focused on PC (Unreal Engine). Their flagship IP Eximius: Seize the Frontline is a full serviced multiplayer 5v5 FPS/RTS hybrid squad based...