Online Game Customer Service

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time
_
Willing work at Menara Tan & Tan (22.03A, 207), Jln Tun Razak, KL_

Responsibilities:

  • Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
  • Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
  • Provide guidance and support to players on game rules, strategies, and promotions.
  • Document and track player interactions and issues using our designated customer support tool.
  • Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
  • Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
  • Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
  • Contribute to developing and improving customer support processes and resources.

Requirements:

  • Previous experience in a customer service role, preferably in the gaming industry.
  • Excellent writing and verbal communication skills in English.
  • Strong problem-solving skills and the ability to think critically in a fast-paced environment.
  • Empathy and patience when dealing with player concerns or frustrations.
  • Basic technical knowledge and proficiency in using customer support tools and software.
  • Ability to work independently and collaboratively as part of a team.
  • Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.
  • Passion for gaming and an understanding of online gaming culture and trends.

Job Types:
Full-time, Permanent

Salary:
RM3, RM5,231.19 per month

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Commission pay
  • Overtime pay

Application Question(s):
- when can start work ?

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • English (preferred)
Expected Start Date: 03/17/2024

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