Customer Service Consultant

CUSTOMER SERVICE JOB SCOPEWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working...

SERVICE ADVISORA Service Advisor, or Automotive Service Advisor, is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer's range of...

Customer service to handle walk in customer, as well as call in customer. To handle/filing proper documentation. To assist customer in quoting the correct spare part.Job Types: Full-time, PermanentSalary: From RM2,300.00 per monthBenefits: Health insurance Maternity leave Opportunities for promotion Professional developmentSchedule: Fixed shiftSupplemental...

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about products and services. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting...

1. Job Responsibility/Job Description Customer enquiry handling on leads and coordination with sales team for quotes and opportunity conversion Sales order processing from order receipt till invoicing & timely delivery Coordination with customer, sales & finance team for timely collection of payment CRM Sales Force Management & ERP system for leads, quotes,...

Handle Customer Service & any other inquiries, provide any help to the clients. Record and report on any feedback by the customers. Monitor & assist in the daily operations of the organization, including scheduling, logistics, and administrative tasks. Managing all events and special projects to ensure high overall delivery & timeliness. Administrative tasks...

Responsibilities: Provide general administrative and clerical support to company's daily operations Develop and maintain office data management and filing systems Handle customer enquiries and complaints following company procedures, guidelines, and policies Maintain customers' personal data and payments details Arrange class schedule following company SOPs...

Responsibilities: Provide general administrative and clerical support to company's daily operations Develop and maintain office data management and filing systems Handle customer enquiries and complaints following company procedures, guidelines, and policies Maintain customers' personal data and payments details Arrange class schedule following company SOPs...

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Keeping records of customer interactions, transactions,...

Provide excellent customer service by understanding the customer's needs and recommending products that best suit their needs. Provide postsales support, such as following up with the customer after delivery of the product and ensuring that customer queries and concerns are addressed and resolved. Work with the sales team to provide product information and...

Responsibilities: Deal directly with customers or sales person either by telephone, electronically of face to face. Respond promptly to customer inquiries, handles and resolve customer complaints. Manage customer account, keep record of customer interactions and transactions. Providing sales and administrative support involving efficient handling of top and...

Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent's or customer's requirements. Communicate and build good rapport and relationship with customers, agents, airlines and co loaders.Organize workflow to meet the time frame requirement of each...

JOB DESCRIPTION To assign Breakdown jobs to respective Team Leaders & service technicians To ensure no pending jobs to satisfy Service Level less than 48hours To work on agreed productivity and quality standards to achieve customers' satisfaction To responsible in overall service channels making sure of the service quality and performance is at optimal level...

Salary:RM- Customer Enquiry Handling: Managing leads and coordinating with the Sales team for quotes and opportunity conversion.- Order Processing: Handling customer orders from receipt to invoicing, ensuring timely deliveries and managing accounts receivable.- Cross-Functional Coordination: Collaborating with Supply Chain, Fabrication, Production, and...

Order Processing: Receive and process customer orders, ensuring accuracy and completeness.- Customer Inquiries and Support: Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding order status, shipment tracking, product availability, and any other related questions or concerns.- Shipment...

Responsible to handle inbound calls and assist with customers' inquiries and feedback pertaining to the company products and services. Provide accurate and understandable information to all customers and support partners. Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level. Ensure all follow ups are done in a...

Resolves customer problems by training telemarketing service representatives, maintaining reference manuals and dialogue guides, providing information, and answering questions. Maintains work process flows by coordinating information and requirements with related operational departments and participating with and providing resources to business improvement...

1) Receive complaints from customer and arranged the jobsheet2)Coordinate responce time to customer on technician service appoinment.3)Gather customer detail for making jobsheet4)Enter customer data to SQL system5)Print out monthly report.6)Able to work under pressure.7)Closing jobsheet by following up with technician and customer8)Enter data to the SQL...

Basic Function/Responsibilities: Handle Tier 1 help desk escalations through tickets or phone Follow up on outstanding requests and ensure timely resolution Remote to user Computer to resolve the issue Monitor and respond quickly and effectively to requests received through the IT helpdeskRequired Experience: Windows 7, Outlook 2010/ 2013, Office 201 Active...

Handle customer complaint, provide appropriate solutions and alternative within the time limits; follow up to ensure resolution. Manages large amount of incoming phone calls. Resolve customers issues with company products Answer other customer question and offer them access to helpful resources Direct question to the right department when needed. Ensure...