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Hotel Sales

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Lloyd's Inn Kuala Lumpur Full time

As the Hotel Sales & Marketing Manager, you will be responsible for developing and implementing sales and marketing strategies to maximize revenue, occupancy, and profitability for the hotel.

You will lead a team to drive sales initiatives, build strong relationships with clients, and promote the hotel's brand image to target markets.


Key Responsibilities:

-
Sales Strategy Development:

  • Develop and implement comprehensive sales strategies to achieve revenue targets and increase market share.
  • Identify target markets, segments, and key accounts for sales efforts.
  • Monitor market trends, competitor activities, and customer preferences to adjust sales strategies accordingly.
-
Client Relationship Management:

  • Build and maintain strong relationships with corporate clients, travel agencies, event planners, and other potential business partners.
  • Conduct regular client meetings, presentations, and networking events to promote hotel services and facilities.
  • Negotiate contracts, rates, and terms with clients to secure business and maximize revenue.
-
Team Leadership and Development:

  • Lead and motivate the sales and marketing team to achieve individual and collective goals.
  • Provide coaching, training, and support to team members to enhance their sales skills and product knowledge.
  • Set performance targets, track progress, and evaluate team performance against key metrics.
-
Marketing and Promotions:

  • Develop and execute marketing campaigns, promotions, and advertising initiatives to drive brand awareness and attract potential guests.
  • Utilize digital marketing channels, social media platforms, and online travel agencies (OTAs) to reach target audiences effectively.
  • Coordinate with the marketing team to create compelling content, collateral materials, and visual assets for marketing purposes.
-
Revenue Management:

  • Collaborate with revenue management team to optimize pricing strategies, manage room inventory, and maximize revenue per available room (RevPAR).
  • Analyze sales data, market trends, and performance metrics to identify opportunities for revenue growth and cost optimization.
-
Event Management and Catering Sales:

  • Oversee event management and catering sales efforts, including weddings, conferences, banquets, and other special events.
  • Coordinate with event planners, banquet teams, and catering staff to ensure seamless execution of events and exceed client expectations.
-
Quality Assurance and Customer Satisfaction:

  • Maintain high standards of service quality, cleanliness, and guest satisfaction throughout the hotel.
  • Address guest feedback, complaints, and concerns in a timely and professional manner to resolve issues and maintain positive relationships.

Qualifications and Skills:

  • Bachelor's degree in Hospitality Management, Marketing, Business Administration, or related field.
  • Proven experience in hotel sales and marketing, with a track record of achieving revenue targets and driving business growth.
  • Strong leadership skills and ability to effectively manage and inspire a team.
  • Excellent communication, negotiation, and presentation skills.
  • Indepth knowledge of sales techniques, marketing principles, and revenue management strategies.
  • Proficiency in sales and marketing software, CRM systems, and digital marketing tools.
  • Ability to work collaboratively with crossfunctional teams and stakeholders.
  • Flexibility to work evenings, weekends, and travel as required.

Job Types:
Full-time, Permanent

Pay:
RM3, RM4,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Professional development

Schedule:

  • Fixed shift
  • Holidays
  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Sales Marketing: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)
Expected Start Date: 06/01/2024