Asst Director of Sales

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia DoubleTree by Hilton Hotel Kuala Lumpur Full time
Assistant Director of Sales

Hilton is a leading global hospitality company, offering unparalleled experiences to millions of travelers every year. As an Assistant Director of Sales, you will play a crucial role in driving sales efforts and delivering exceptional results.

Key Responsibilities:
  • Develop and execute the hotel marketing plan, ensuring alignment with commercial objectives.
  • Complete relevant courses and training programs to enhance product knowledge and skills.
  • Promote and sell hotel products, including rooms, catering, and banquets, to achieve sales targets.
  • Develop and maintain relationships with customers, understanding their needs and preferences.
  • Produce quotations, contracts, and other sales-related documents efficiently.
  • Operate the hotel reservation system to book rooms, banquet venues, and other services.
  • Establish a good relationship with customers, maintaining up-to-date information and reporting feedback to the hotel.
  • Recommend other hotel chains within the group to clients.
  • Collect and share market and industry information with the Sales team to capture business opportunities.
  • Understand and be familiar with competitor product information, including key customers and their output.
  • Welcome key customers, team leaders, and VIPs to the hotel when they arrive.
  • Handle guest feedback or complaints.
  • Maximize sales at all times and effectively forecast team and banquet revenue.
  • Provide necessary supervision and guidance to the Sales Manager or Director of Sales as needed.
  • Actively participate in the development of marketing plans and collaborate to achieve budgets.
  • Assist the Director of Sales to allocate daily work effectively and organize regular meetings.
  • Assist the Director of Sales to complete relevant parts of the department budget and participate in forecasting and marketing plans.
  • Provide regular training to employees to ensure they are familiar with hotel products and processes.
  • Regularly analyze customer output and source market structure, anticipating market trends and designing products and channels in advance.
  • Assist the Director of Sales in recruiting, selecting, and training employees to maintain team vitality and stability.
Requirements:
  • Hospitality: Provide unparalleled hospitality and create memorable experiences for guests.
  • Integrity: Demonstrate integrity and do what is right, even in challenging situations.
  • Leadership: Strive to be a leader in your industry and community, inspiring others to follow your example.
  • Teamwork: Actively promote teamwork and collaboration, ensuring everyone works together towards a common goal.
  • Ownership: Take responsibility for your actions and decisions, owning the outcomes and results.
  • Junior College degree: Possess a junior college degree or equivalent qualification.
  • Hotel sales experience: Have at least 5 years of experience in hotel sales and related fields.
  • Language skills: Possess good English and Chinese reading and writing skills to meet business needs.
  • Communication skills: Demonstrate excellent communication skills and the ability to work under pressure.
  • Market analysis: Understand local customers and have strong market analysis ability.
  • Customer resources: Have certain customer resources and be able to lead by example.
  • Organization and presentation skills: Possess good organization and presentation skills.

Hilton is a global hospitality company that offers a unique and rewarding work environment. As a Team Member, you will be part of a diverse and dynamic team that is dedicated to delivering exceptional guest experiences. If you are passionate about hospitality and have a strong desire to succeed, we encourage you to apply for this exciting opportunity.

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