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L2 Technical Support

3 months ago

Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

Responsibilities:

  • Take ownership of incoming help requests from end users and document all pertinent customer information.
  • Handson experience working with ticketing tools and SLA governed environment.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.
Record, track, and document the problem-solving process all the way through to the final resolution

  • Use logical reasoning to analyze a situation and make use of available debug utilities
  • Identify and learn old and new software features supported by the organization
  • Handson experience working with fixes at the product level, including installing and upgrading software
  • Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved
  • Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits.
  • Develop FAQ and Knowledge Base articles to aid in problem resolution
  • The engineer should be flexible to work in any shift as required by the business in the future.

Requirement:

  • 2 to 5 Yrs Exp (Technical Support ONLY)
  • Bachelor degree in Information Technology, Computer Science or equivalent

Job Types:
Full-time, Permanent

Salary:
RM9, RM12,000.00 per month

Schedule:

  • Rotational shift

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Technical Support: 3 years (preferred)

Language:

  • Korean (preferred)

Ability to Commute:

  • Cyberjaya (required)