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Customer Care Assistant

3 months ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time

Title:
Customer Care Assistant


Duration:
Permanent Position


Location: 1. The Curve PJ

2. Metro Prima, Kepong (Mandarin Speaker)

3. Taman Len Seng, Cheras

4. Bangsar South

5. Mount Austin, JB

6. Sutera, JB (Mandarin Speaker)

7. Bond Square, Ipoh

8. Falim, Ipoh

Working days:
Monday - Sunday (5 days working, 2 days off - rotate)

Working hours:
Monday - Saturday - 8:30a.m - 6p.m Sunday - 10a.m - 5p.m


JOB DESCRIPTION:

**Job Responsibilities:
- **
Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments.
Perform selective eye test. Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items.
Conduct various eye tests and provide timely follow-up reminders for pending patient cases. Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting follow-ups.
Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs. Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC. Other Task/Responsibilities
Surgery Coordinator Assistant. OT Assistant.
Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor). Special projects.
Other role specific or person specific job assignments.

  • Full Name (As in IC/Passport):
  • Total years of experience:
  • Relevant years of experience in customer service:
  • Current/Previous Salary+ additional benefits:
  • Min Expected Salary:
  • Passport Number/IC number:
  • Reason for change(last 3 or 4 companies):
  • Nature of Job (Contract /Permanent):
  • If contract, please Specify End date:
  • Date of Birth:
  • Age:
  • Availability (Date able to commence):
  • Notice period(official):
  • Nationality:
  • Marital Status / No of kids:
  • Languages Known:
  • Do you have any other offer letter or Final round of Interview going

Requirement:

SPM, Diploma and Degree holder.

Minimum 6 months experience of face to face customer service.
Well groomed as per company policy.
Fast learner.
Able to travel in any mode of transportation

Looking forward for your reply soon.
thanks and regards

Bhavani Jagannadha

Job Type:
Permanent

Pay:
RM1, RM2,500.00 per month

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus