Customer Relations Assistant

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Elken Service Sdn Bhd - Old Klang Road Full time

Responsibilities:

  • To resolve customer complaint in a prompt and efficient manner.
  • To liaise with relevant departments in solving problem in an effective & timely manner.
  • To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide.
  • To monitor on the status of Customer Feedback Form (CFF ) raised.
  • To ensure all postponement jobs are duly arranged.
  • To prepare and send the service reminder notice to customers whose Biopure sets are due for service (if any)
  • To analyze on data collected from customer satisfaction feedback survey and submit to superior for review.
  • To assist in preparing of monthly management report.
  • To ensure all new warranty cards received are updated into CRMS.
  • To attend to any other job functions assigned by superior from time to time.

Requirements:

  • Possess minimum SPM or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Able to communicate in English, Bahasa Malaysia and Mandarin.

Job Types:
Full-time, Permanent

Salary:
RM1, RM2,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

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