Intern, Public/members Relations

2 weeks ago


Mont Kiara, Malaysia KUALA LUMPUR GOLF AND COUNTRY CLUB Full time
Job Purposes

  • Assist to ensure KLGCC Member/Guest request are attended to promptly, wellcoordinated. Updated and reported on timely basis as per SOP. Member and guest relationship Management.
  • Assist to ensure that all complaints/general enquiries received through various channel are being handled efficiently and professionally within the stipulated time frame.
i) Members/ Guest Relationship Management

  • Ensure excellent customer relationships is practice at all times with warm hospitality (courteous, grooming. friendly)
  • Accountable to provide complete information on Club Facilities including organizing tour.
  • Identify gaps of various customerfacing touch points and make recommendations for process and service improvements.
  • Conduct comparative landscape to benchmark against competitor for service improvements.
  • To be a main communication channels & information for any VIP visits
ii) Feedback & General Enquiries Management

  • To assist for all feedback received centrally through corporate website, fax, walk in, letters address to management and telephone.
  • To ensure proper closure in accordance with complaint SOP timeline.
  • Assist to conduct meetings with respective departments for resolutions/decisions & prepare draft replies for immediate superior's approval.
  • Communicate with members on progress updates proactively.
  • Collate and analyze on findings of complaints.
  • Ensure proper documentations on findings/investigation pertaining to root causes.
  • To prepare necessary CSI report for overall club service improvement
iii) PR & Media Management

  • Participate in Member's activity event such as Golf Tournament, Club promotions etc. KLGCC Brand positioning, process standardization

Job Type:
Internship

Salary:
RM RM1,000.00 per month

Benefits:

  • Free parking
  • Meal provided

Schedule:

  • Rotational shift


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