Executive, Members Relations

7 days ago


Mont Kiara, Malaysia KUALA LUMPUR GOLF AND COUNTRY CLUB Full time

**Job Purpose**
- Ensure KLGCC Member/Guest request are attended to promptly, well-coordinated.
- Ensure that all complaints/general enquiries received through various channel are being handled efficiently and professionally within the stipulated time frame.

**Responsibilities**:
i) Members/ Guest Relationship Management
- Ensure excellent customer relationships is practice at all times with warm hospitality (courteous, grooming. friendly)
- Accountable to provide complete information on Club Facilities including organizing tour.
- Identify gaps of various customer-facing touch points and make recommendations for process and service improvements.
- Conduct comparative landscape to benchmark against competitor for service improvements.
- To be a main communication channels & information for any VIP visits

ii) Feedback & General Enquiries Management
- To assist for all feedback received centrally through corporate website, fax, walk in, letters address to management and telephone.
- To ensure proper closure in accordance with complaint SOP timeline.
- Assist to conduct meetings with respective departments for resolutions/decisions & prepare draft replies for immediate superior's approval.
- Communicate with members on progress updates proactively.
- Collate and analyze on findings of complaints.
- Ensure proper documentations on findings/investigation pertaining to root causes.

iii) PR & Media Management
- Participate in Member's activity event such as Golf Tournament, Club promotions etc. KLGCC Brand positioning, process standardization

**Job Requirements**
- Bachelor in Mass Communications/Public Relations
- Minimum 3 years of working experience in Public Relations/Customer Service

Pay: From RM2,700.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus



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