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Admin Coordinator
2 weeks ago
Get to know our Team
:
Customer Experience team drives one of our core values "Outserve Our Customers" and provide support to in-country business units and a wide range ofn verticals
Promoting ease to our driver partners and passengers in customer support transactions focusing on quality and customer satisfactions Get to know the Role:Guide our drivers and passengers in using our products Manage service enquiries and disputes arising from our drivers and passengers
Provide excellent customer service to our customer base Maintain good relationships and community building efforts with drivers and passengers The day-to-day activities
:Managing day to day operations including process escalations, quality checking, and staffing needs Being responsible of communicating new information, new rules, and any updates to all Customer Experience Team members
Monitoring team member performance including skills, job knowledge and attendance. Conduct performance evaluations for each employee Being available to assist team members with any customer issues
Providing regular and transparent feedback and reporting on CE Specialist performance to the CE Management Continuously improving the performance of the team
Supporting the CE Management in achieving business goals Co-ordinate with TQA team to develop training plans for new agents and maintaining continuous training for existing agents The must haves
:2 to 3 years supervisory / managerial experience in a call center environment in service industry (preferable banking, financial services...) Excellent communication and interpersonal skills
Experience in dealing with disciplinary issues and performance management Good communication and leadership skills
Ability to work independently and proactively take on new responsibilities where most needed Fluent in English both oral and written
Bachelor degree or equivalent
Salary:
RM1, RM2,200.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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