Customer Service Executive

1 week ago

Brickfields, Malaysia Manpower Staffing Services (Malaysia) Sdn Bhd Full time

Responsibilities:

  • Handling all inbound calls pertaining to customer general enquiries, complaints,
comments, feedbacks and other raising issue related to the company's products

  • To exceed customers expectation in terms of customer service & accurate
information.

  • Work in a team to achieve the required KPI elements and SLA.

Requirements:

  • Required language(s): English & Bahasa Malaysia (Ability to speak in Mandarin
will be an added advantage).

  • Minimum 1 year of working experience in the service industry will be an added
advantage for this position.

  • Fresh graduates who are interested to start their career in a call center are also
  • Applicant must be willing to work on rotational shifts and off day
  • Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
  • Applicant must be willing to work in Ara Damansara, Selangor
Benefit

  • 5 working days in a week
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • Rest & relax area (pool & foosball table, etc.) Gym and shower facilities.
  • Quarterly staff recognition and appreciation
  • Stage: Customer Service Executive > Senior Customer Service Executive > Team
Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager

departments (Eg. Finance, Human Resource and etc.), to accept different
challenges within the company after 1 year.

Salary Package:
Basic + KPI Allowance + Shift Allowance for Shift Based & OT is
claimable

CUSTOMER SERVICE EXECUTIVE (MANDARIN OR NON-MANDARIN)

Salary:
From RM3,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Holidays
  • Night shift
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Commission pay
  • Overtime pay

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