Customer Experience Executive

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Airda Group Sdn Bhd Full time

SUMMARY:


You'll manage customer interactions, oversee online marketplaces, contribute to customer-focused marketing campaigns, and conduct insightful market research to understand our customers better.

At our core, we're a Remote-first team, meaning you will work with the high flexibility of location and time.
Our team members must thrive in independent, self-driven work environments with mínimal micro-management.

RESPONSIBILITIES:

  • Enhance Customer Experience:
  • Address inquiries, concerns, and feedback professionally through various eCommerce sales channels.
  • Cultivate positive customer interactions to exceed expectations and maintain high satisfaction levels.

2.

Online Marketplace Management:

  • Optimize the customer experience on platforms like Shopee and Lazada.
  • Contribute to successful campaigns by ensuring accurate product listings, monitoring reviews, and engaging with customers for brand loyalty.
  • Optimize sales performance on online marketplaces through promotions, campaigns, and related activities.

3.

Support Marketing Campaigns:

  • Collaborate with the marketing team to infuse customercentric approaches into campaigns.
  • Enhance customer engagement, community building, and audience targeting to maximize campaign effectiveness.

4.

Market Research and Insights:

  • Conduct indepth market research to understand customer preferences and trends.
  • Gather and analyze customer insights to guide business decisions and identify improvement opportunities.

; Requirements:

ATTITUDE: Customer-
Centric Focus:
Committed to delivering exceptional customer experiences and building strong relationships.

  • Enthusiastic and Goal-Oriented: Thrives on challenges and driven by achieving objectives.
  • Independent and Adaptable: Capable of autonomous work and effective adjustment to changing circumstances.
  • Creative Mindset: Demonstrates innovative thinking and consistently seeks optimization strategies.

SKILLS:

  • Excellent interpersonal skills, proficient in spoken and written English and Malay.
  • Experiences managing online marketplaces like Shopee and Lazada, enhancing customer experiences in the ecommerce landscape.
  • Previous involvement in marketing campaigns, particularly customer engagement and community development.
  • Proficiency in conducting market research, surveys, and analyzing customer data for meaningful insights.

NOT FOR YOU, IF YOU:

  • Prioritize personal ideas over team success.
  • Depend on close supervision and micromanagement for productivity.
  • Seek a comfortable, unchallenging work environment.

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