Restaurant Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia CPI FOOD CONCEPT SDN BHD Full time

Essential Duties and Responsibilities:

  • Manage daily Front of the House and Back of the House restaurant operations.
  • Conduct training to new hire during probation to ensure job familiarity.
  • Develop and enforce policies and procedures for restaurant operations internally and externally.
  • Maintain and ensure high customer service level.
  • Solve operational problems i.e. staff issues, internal conflict amongst employees, and customer complaints.
  • Responsible to handle and manage employee issues by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees.
  • Appraise staff performance and provide feedback to improve productivity.
  • Maintain safe, secure, and healthy environment by complying with legal regulations.
  • Uphold the image & identity of the outlet by selling the right products ad also maintaining high standard of staff grooming.
  • Coach new and current employees on proper customer service practices.
  • Perform other related duties as required or as assigned.
Our company achieved a comprehensive and tremendous expansion, inspiring diversified food and beverage business. We are a company that promotes can-do culture with the aim of providing good food with great service. Our success as a company depends on the strength of our team.

The company today has Rocku Yakiniku, Fei Fan Hot Pot, Santouka Hokkaido Ramen, Kimiya Japanese Restaurant, Lucky Mala Noodle, Rocket Kitchen and Calia under its ever-expanding wings.

We are looking for one who willing to learn and seek for a passion in Food and Beverage industry. We provide opportunities for career advancement within the company.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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