Assistant- Operations

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TRENDCELL SDN BHD (JAYA GROCER) Full time

Report to:
Store Manager

Location:
Outlet

About Jaya Grocer:

Jaya Grocer is an affiliate of Grab, Southeast Asia's leading superapp.

To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals.

At Jaya Grocer, team collaboration and dedication are what we require to deliver quality products and service to our consumers and customers.


Our Vision:


Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience.

Our goal is for customers to say "I can get what I want whenever I need it".

We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures.


Our Mission:

  • Provide a diverse variety of High Quality and Fresh Produce
  • Offer attractive Best Value Pricing
  • Ensure customers have the Best Shopping Experience
  • To grow the business through successful Collaboration and Partnerships
  • Practice the Values of Jaya Grocer every single day

Our Values:

  • Teamwork
  • Trust
  • Integrity
  • Customer Satisfaction
  • Growth


These Values form the foundation of our organization and should be lived by each of us, as they are a part of our DNA.

So, if you fit the profile and are able to contribute towards our goals, join us

Get to know the role:

Assist oversee for overall store operations and understand all department staff functions. Develops major goals to support broad functional objectives. Comprehensive knowledge of the overall departmental function.

Key Responsibilities:

  • Assist in monitor all department and store condition are ready for business at all time
  • Monitor all company rules & regulations and SOP practice accordingly
  • Assist superior in follow up government relevant matters as when needed
  • Assist prepare reports (hostel listing, housekeeping & security monthly attendance & etc.) and keep posted to Store Manager as when needed
  • Coordinate and communicate with HQ backend support department (IT, HR, Non-Trade, A&P, Maintenance, Customer Service) to ensure daily, weekly & monthly routine duties complete as per schedule
  • Assist Store Manager to prepare half yearly stock take with make sure outlet planogram is updated and ensure outlet stock take accomplish as planning
  • Assist to handle customer inquiries or complaints in a polite manner
  • Assist and support all sales, marketing and promotional activities and feedback relevant issues to Store Manager
  • Multitasking in assist to resolve and support all departments as when needed
  • Perform any other duties in general operational functions and adhoc assignments

You should have:

  • Required language(s): Bahasa Malaysia and English
  • Minimum STPM in any field
  • Basic communication skills and interpersonal skills
  • Computer literate
  • Customer satisfaction oriented
  • Able to work independently with minimum supervision

Salary:
From RM1,800.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Experience:

Operations Executive: 2 years (preferred)

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