Employee Services Subject Matter Expert

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia British American Tobacco Full time

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey

BAT DIGITAL BUSINESS SOLUTIONS
IS LOOKING FOR A DEMAND FORECASTING EXECUTIVE

SENIORITY LEVEL:
Experienced Non-Management

FUNCTION:
Digital Business Solutions - Global Business Solutions Human Resources

ALLOWANCE/SALARY RANGE:
Starting at RM 5,400 + Excellent Benefits + Bonus

LOCATION:
Sunway Geo Tower, Bandar Sunway

ROLE POSITIONING AND OBJECTIVES


The incumbent is responsible to implement Tier 1 and Tier 2 Employee services related service requests sent by the CoE or Business HR as well as answer sophisticated Employee queries related to Tier 1 & Employee Admin matters.

This provides Employee services related expertise, ensuring that all administration processes are driven and aligned to BAT's business strategy and resourcing needs.


Reports to:
Employee Service Team Lead

Reporting Level:
Individual Contributor

Geographic Scope:
Direct Reporting Business Units

WHAT YOU WILL BE ACCOUNTABLE FOR

  • Specializes in Tier 1 & Tier 2 Employee Services support while ensuring that relevant processes are delivered optimally and always provides excellent Customer services
  • Implement requests from CoE or Business HR and addresses complex queries
  • Ensures process alignment with business strategy and resourcing needs
  • Collaborates with HRBPs, CoEs, and internal DBS HR teams
  • Leads and supervises employee service team
  • Drives operational excellence and KPI achievement
  • Leads all aspects of HR data administration and maintains data configuration
  • Provides ongoing mentorship and handles BAU activities
  • Evaluates team performance and adherence to company policies
  • Delivers data management services with focus on quality assurance
  • Promotes continuous improvement and investigates escalations
  • Ensures confidentiality and security of personnel records

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

  • Bachelor's Degree in Human Resources, Business Administration, or an equivalent field
  • Prior supervisory experience or team leadership skills
  • Proven experience of a minimum of 3 years in a HR Shared Services or Employee Services
  • Diligent focus on detail with an unwavering commitment to precision
  • Proficiency in Microsoft Word, PowerPoint, and Excel; familiarity with SuccessFactors is advantageous
  • Strong work ethic, positive demeanour, and analytical skills
  • Customer serviceoriented approach with outstanding communication and problemsolving abilities
  • Demonstrates integrity, perseverance, and grace in client interactions
  • Mature, independent, resourceful, proactive, and teamoriented
  • Willingness to work on Public Holidays on a rotational basis
  • Experience with Regional HR Shared Services is a plus
  • Proficient in data management and HR processes will be an added advantage

WE ARE BAT
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.
See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building worldclass capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women's Day Best Practice winner
  • Seal Award winner one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity and teamwork underpin everything we do here at BAT.

We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.

**Come bring your difference

  • Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Full time

    About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Full time

    About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Full time

    About Kerry: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BAXTER Full time

    This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Baxter Healthcare Full time

    This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • Subject Matter Expert

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Upstream BPO Sdn Bhd Full time

    Identifying and capitalizing on opportunities to collaborate with related department to identify their needs and develop tailored KM strategies Designing data collection materials and conducting key informant interviews, focus group discussions, and surveys to determine knowledge needs of primary and intermediary audiences Contributing to the design and...

  • Subject Matter Expert

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Upstream BPO Sdn Bhd Full time

    Identifying and capitalizing on opportunities to collaborate with related department to identify their needs and develop tailored KM strategies Designing data collection materials and conducting key informant interviews, focus group discussions, and surveys to determine knowledge needs of primary and intermediary audiences Contributing to the design and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost...


  • Kuala Lumpur, Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    Job Title : Security Operations ExpertLocation : Kuala LumpurJob Type : ContractDuration : 1 YearKey Responsibilities Provide guidance and perform daytoday security operations management and reporting as 1stline of defense (execution). That includes managing related Request, Incident, Change andProblem tickets for services in scope.security, audit...


  • Kuala Lumpur, Kuala Lumpur, Malaysia British American Tobacco Full time

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT DIGITAL BUSINESS SOLUTION IS LOOKING FOR AN EMPLOYEE SERVICES SPECIALIST - JAPANESE SPEAKERSENIORITY LEVEL:Entry LevelFUNCTION: Human...

  • Logistic Coordinator

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BDP Global Services Centre Sdn Bhd Full time

    BDP Global Services Centre has been in operation since 2008 providing various back-end export & import logistics facilitation to provide seamless front-end experiences. It started as a small operation and over the last 15 years have grown to almost 700 employees with 5 offices serving across the globe. Service Rendered Global TrackingShipping...


  • Kuala Lumpur, Kuala Lumpur, Malaysia British American Tobacco Full time

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT DIGITAL BUSINESS SOLUTIONS IS LOOKING FOR A HR EMPLOYEE SERVICES SPECIALISTSENIORITY LEVEL:Experienced Non - Management**FUNCTION: Human...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Power IT Services private limited Full time

    Core Responsibilities Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM Manage recruitment and post recruitment employee activities Meet SLA's around Timeliness and Quality Has good communication skills to be able to respond to employees' queries through tickets, chats Create and SOP and detailed...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    The Professional Services Consultant is a member of our consulting group that delivers configurable solutions and the support of the solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Kofax...

  • F&b Service Expert

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    Additional Information (Malaysian Only)Job Number Job Category Food and Beverage & CulinaryLocation Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about putting food on the table that our guests will...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BAE Systems Full time

    BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.Working as part of a team to ensure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Learning Port Sdn Bhd Full time

    Learning Port is an education provider that aims to transform "The Learning Experience" worldwide. Its core business is providing multimedia-rich educational content to local and international students from primary to secondary levelBachelor's or Equivalent


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF Services (Malaysia) Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airlines Full time

    Reports To: Senior Executive, Benefits ServicesPosition Summary: Working together with the team in managing the daytoday staff travelrelated queries by analyzing and identifying the solution to ensure compliance with the Group Corporate Human Capital Policy and at the same time delivering accurate and timely responses to customers.Key Accountability: Manage...


  • Kuala Lumpur, Kuala Lumpur, Malaysia British American Tobacco Full time

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT DIGITAL BUSINESS SOLUTIONS IS LOOKING FOR A HR EMPLOYEE SERVICES SPECIALISTSENIORITY LEVEL:Non-ManagementFUNCTION: Human ResourcesSALARY...