Customer Service and Logistic Manager

2 weeks ago


Simpang Empat, Perak, Malaysia Brooks Instrument Malaysia Full time

Basic Function


The Order fulfillment manager leads a team that is accountable for the successful execution and fulfillment of program specific orders.

Reporting to the Plant manager, an individual in this role is responsible for overseeing the results produced by his/her team, providing training and direction to employees, monitoring work quality and coaching on performance.

This individual also applies a continuous improvement mindset, makes recommendations on process and/or system enhancements and propagates a continuous improvement culture across the team.


Essential Duties and Responsibilities

  • Assist customers and Sales Representatives with any complaint, using the formal customer complaint process when appropriate.
  • Participate in crossfunctional, Company continuous improvement initiatives to improve customer satisfaction.
  • Support the quote and order placement process to ensure accurate information is provided to the customer and/or order entry timely.
  • Maintain productspecific database.
  • Keep current with technological and competitive developments and customer portal sites.
  • Participate in Operations meetings to ensure ontime order fulfillment.
  • Participate in root cause analysis when order discrepancies take place.
  • Support the department and their process standards as the lead trainer providing training to new customer service representatives.
  • Provide support/guidance to the semi customer service team members on basic order entry tasks and confirmations on approved processes and standards.
  • Manage the Logistics team to coordinate inbound and outbound logistics with freight forwarders, couriers and other carriers for movement of shipments including prepare export and customs documentation (Examples: commercial invoice, NAFTA certification, packing list, certificate of origin) as required.
  • Facilitate timely customs clearance of imports by providing necessary information to carriers/brokers
  • Serve as a SME regarding changes in policies, procedures, terms, government and industry regulations that impact Brooks Instrument and import and export order processing.
  • Maintain Business Operating Procedures (Bops) as related to import/export compliance policy and procedure.
  • Ensure accuracy of all Trade Compliance data fields in Customs report (HTS Code, Country of Origin) for existing items and newly created item masters.
  • Perform monthly audits of import & export shipments Customs reports, and all documentation to ensure reasonable care practices are firmly followed and that compliance to government rules and regulations is evident.
  • Review 3rd party freight payment supplier's payment submission. Identify and initiate corrective actions to drive logistics cost savings.
  • Investigate and resolve import / export discrepancies and customer complaints.
  • Ensure all exports are screened for denied parties using MK Denial tool prior to shipment.
  • Manage warehouse team to maintain incoming receiving, warehousing, FG packing and outgoing distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Ensure material handlers provide material to production clean room in a timely manner.
  • Safeguards warehouse operations and inventory by establishing and monitoring security procedures and protocols.
  • Controls inventory levels by updating inventory timely, adopting FIFO, conducting physical counts; reconciling with data storage system.
  • Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
  • Ensure that security, safety, and cleanliness of the warehouse is in compliance with law requirements and strictly adheres to company's BOP and guidelines.
  • Other duties as assigned.

Salary:
RM8, RM10,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to Commute:

  • Simpang Ampat (required)


  • Simpang Empat, Perak, Malaysia Enza Zaden Asia Sdn Bhd Full time

    Brief description of responsibilities and duties:Liaise with the customer service department regarding daily activity. Support customer service in processing transfer order, monitoring sales orders, receiving purchase order (PO) and process it in system. Liaise with the warehouse department regarding daily activities. Ensure manual delivery order and...


  • Simpang Empat, Perak, Malaysia EPS Ventures Sdn Bhd Full time

    Responsibility and Authority Coordinate and monitor supply chain operations Ensure premises, assets, and communication ways are used effectively Utilize logistics IT to optimize procedures Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements Supervise orders and arrange stocking of raw materials and...


  • Simpang Empat, Perak, Malaysia Hewlett Packard Full time

    What an Customs & Trade Compliance Ops Manager does at HP:Provides complex-level logistics supporting high volume manufacturing operation. Solves complex issues and drives tactical and strategic initiatives, such as leading process standardizations; executing program strategies; or coordinating integration of small acquisitions. Monitors programs, delivery...

  • Logistic Officer

    2 weeks ago


    Simpang Empat, Perak, Malaysia NSW Automation Sdn Bhd Full time

    Key ResponsibilitiesMaintain an acute awareness of the business context; including customer intent, competitive pressures, and internal variables (branding objectives, stock position, pricing, deliveries, site performance, etc.).To manage the daily operations of the office including organizing mail, couriers, catering and travel. Staff need to be able to use...


  • Simpang Empat, Perak, Malaysia City Zone Express Sdn Bhd Full time

    CUSTOMER SERVICE COORDINATORDEPARTMENT:WAREHOUSEJOB LOCATION:BUKIT MINYAK Key Responsibilities:_ Control inventory levels by reviewing data recorded in tracking system, retrieving data, designing reports and taking corrective actions. Coordination for daily incoming goods from cross border Able to manage trucking plan as per customer request place booking...

  • Logistics Leader

    2 weeks ago


    Simpang Empat, Perak, Malaysia Advanced Energy Industries, Inc Full time

    Responsible to lead, plan, manage and own the performance of Logistics/Shipping workforce on all the activities and diligent execution of 3PL Logistics tasks effectively and efficiently.RESPONSIBILITIES: Expedition team for picking & packing (VMI) activities movement. Responsible for the planning and controlling of over all activities in the logistics area....


  • Simpang Empat, Perak, Malaysia Hewlett Packard Full time

    What an Customs & Trade Compliance Ops Manager does at HP:Provides complex-level logistics supporting high volume manufacturing operation. Solves complex issues and drives tactical and strategic initiatives, such as leading process standardizations; executing program strategies; or coordinating integration of small acquisitions. Monitors programs, delivery...


  • Simpang Empat, Perak, Malaysia JOBBUILDER Full time

    Responsible for processing and managing customers' orders with timely deliveries and shipment arrangements to be made in the most optimum manner Act as a key interface for all customers' orders and logistics enquiries Point of contact for customers in all purchase orders and deliveries/shipment concerns Ensure prompt shipments/deliveries (may include short...


  • Simpang Empat, Perak, Malaysia SFP TECHNOLOGY SDN BHD Full time

    1.1 General Assist Production Planning Executive to establish proper monitoring and tracking system on all movement of WIP and Finished Goods. Assist Production Planning Executive to plan out the projected shipment & expediting list for all the customers on the current status & next requirements on the weekly basis. Assist in planning out the manpower...


  • Simpang Empat, Perak, Malaysia SFP TECHNOLOGY SDN BHD Full time

    a) Logistic Personnel must receive the items at the customer outgoing area or at the finishing outgoing area and check the items/product to ensure the quantity is in correct and the product is visibly in good condition.b) Logistic Personnel must make sure that the consignee's chop, sign on D/O and returns back to us during delivery process.c) Must make sure...

  • Customer Service

    2 weeks ago


    Simpang Empat, Perak, Malaysia PAU YUAN SDN BHD Full time

    A Customer Service Representative's duty is to support customers.This main responsibility covers lots of duties, such as: Providing introductory information to new customers Ensuring that customers are satisfied with products or services Following up with clients or customers to check that they're still satisfied with any purchases Letting customers or...


  • Simpang Empat, Perak, Malaysia PE Land (Pg) Sdn Bhd Full time

    Customer Service ExecutiveJob Responsibilities Engaging with customers to address inquiries, complaints, and feedback in a professional and timely manner. Providing accurate information, guidance, and assistance to customers to resolve issues and enhance their experience. Maintaining detailed records of customer interactions and feedback to identify trends...

  • Logistics Officer

    2 weeks ago


    Simpang Empat, Perak, Malaysia ORIENTAL FASTECH MANUFACTURING SDN BHD Full time

    Ensure incoming shipments are recorded and numbered in the tracking system and provide shipment status reports on a timely basis. Liaise with national authorities to obtain Green Light for incoming shipment, if required. Liaise with customs clearance agent, MOH, Ministry of Finance, Ministry of Foreign Affairs, and Customs to ensure timely tax exemption...


  • Simpang Empat, Perak, Malaysia Miho Technology Sdn Bhd Full time

    Job Overview:Responsibilities:1. Customer Communication: Serve as the primary point of contact for assigned clients, building strong relationships based on trust and reliability.2. Order Processing: Receive, process, and manage customer orders accurately and efficiently. Collaborate with production, shipping, and other internal teams to ensure orders are...


  • Simpang Empat, Perak, Malaysia Novo Medic SDN BHD Full time

    A Clinic in Bandar Cassia looking for Customer Service Assistant.JOB SCOPE: Attend and response promptly to sales inquires (provide information on products pricing, availability of product, product photo, etc.) through phone calls, electronic means or in person. Build and nurture good relationship with customers. Strong problemsolving skills with a...

  • Customer Service

    2 weeks ago


    Simpang Empat, Perak, Malaysia YCH DISTRIPARK SDN Full time

    1. Generating appointment booking report and ageing report.Check for Console Report.Tally check for console orders against report generated and console the orders accordingly.Call customer for delivery appointment.Request for Tax invoice, K1 & K2 forms for orders to be delivered to FTZ areas.Coordinate with Transport Department on the timing of...

  • Customer Service

    2 weeks ago


    Simpang Empat, Perak, Malaysia Promooi Plastic Industries Sdn Bhd Full time

    List-ID: Today 08:45Job Description: Please callShow contact numberfor more information and/or make an Interview Appointment. Job DetailsJob Info & Requirement Contract Type Fulltime Job Type Non-Executive Experience Level 13 years Job Categories Customer Svc/Call Centre Minimum Education Required Degree in Marketing or Any Related Certificate. Language...


  • Simpang Empat, Perak, Malaysia People Pathfinders Sdn Bhd Full time

    The CompanyOur client is a cold chain logistics service provider that provides end-to-end supply chain management solutions.Reporting to the General Manager, the Sales and Marketing Manager will be responsible to research and develop marketing opportunities and to plan and implement new sales plans. Manage both marketing and sales staff and perform...

  • Supply Chain Manager

    2 weeks ago


    Simpang Empat, Perak, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

    [RN] Our client is a world leading service provider for R&D and manufacturing for medical device.JOB DESCRIPTION: To manage supply chain management (SCM)'s organizational structures and responsibilities to meet the requirement of the Company and lead the recruitment, retention and development of SCM staff to prepare for current and future challenges. To...


  • Simpang Empat, Perak, Malaysia YCH DISTRIPARK SDN Full time

    1. Generating appointment booking report and ageing report. 2. Check for Console Report. 3. Tally check for console orders against report generated and console the orders accordingly. 4. Call customer for delivery appointment. 5. Request for Tax invoice, K1 & K2 forms for orders to be delivered to FTZ areas. 7. Coordinate with Transport Department on the...