Facility Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia JLL Full time
JLL supports the Whole You, personally and professionally.

The Post Facility Manager will be responsible for:
Post Operations ManagementResponsible for service delivery in accordance with The Contract KPIs and SLAs for all Assigned Sites
Responsible for technical and facilities' operations, ensuring all Critical Environment (CEM) requirements are met and all Planned Maintenance activities are completed in accordance with the scheduled maintenance program
Vendor management including implementing Post access control and security protocols and procedures for all sub-contractors delivering the Services
Work with the JLL Procurement Manager to ensure that contract procurement processes comply with Commonwealth procurement guidelines as well as JLL's best practice
Ensure vendors are licensed, insured, inducted and adhere to the Assigned Site's access and security controls delivering contractual services on time, within budget, safely and to British or Assigned Site ( in country) applicable standards
Monitor the Contract performance measures and ensure they are maintained at all times
Undertaking annual property inspections for all Assigned Sites
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Review existing operations regularly to reduce costs and improve operational standards
Provide proactive assistance with any 3rd party contractor works to ensure they will not impact on existing infrastructure / building services
Assume overall responsibility for site budgets, accounting and finance, contract services, purchasing of material, equipment & supplies and occupancy services
Ensure the safe working environment in compliance with statutory regulations on fire, health and safety standards
Partner with account management team and client to develop, implement and maintain disaster recovery and business continuity plan
Ensure escalation procedures and incident reporting procedures meet contractual standards
Provide 24/7 emergency call support and site attendance


Health and Safety ManagementThis role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

Implement the No Induction no Start policy

Implement JLL's commitment to "zero harm to any staff, contractor or visitor" by actively managing a zero tolerance to unsafe acts on site.

This is to include any unsafe acts undertaken on site, regardless of whether they are in scope or not

Risk ManagementEnsure the JLL Operational Risk Management (ORM) program is implemented and maintained
Ensure disaster recovering and business continuity plans are implemented and maintained
Ensure all Assigned Sites hazard materials registers are up to date and reviewed regularly. Also they are referenced prior to works commencing that could impact / disturb the hazardous materials. Eg. Asbestos Register
Ensure escalation procedures and incident reporting procedures are implemented and maintained
Follow established escalation procedures and incident reporting procedures
Adhere to JLLs business conduct by ensuring compliance with the firm's guidelines, procedures and strategies
Assist in the development of guidelines and strategies to ensure compliance with JLL's business conduct

Client ManagementDevelop strong relationship and partnership with local client as the on-site point of contact to ensure needs and expectations are met
Provide proactive management, engagement and communication with client and stakeholders to ensure Facilities and Property Management services do not impact on operations, site visitations, and events

Driving team successUnderstand the service delivery requirements and focus the team toward successful accomplishment of contractual standards and measures in line with JLL's business conduct
Develop and sustain a high-quality well motivated team through coaching, mentoring and enabling Training & Development of team members
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Ensure high staff morale, trust and work ethics

Critical competencies for success include:

Expertise in critical facilities, local occupational health and safety requirements, vendor management for specialized services
Basic understanding of technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system, Access control systems
Ability to understand and interpret commercial contracts
Strong budget management and financial analysis skills
Planning and organisation skills with ability to prioritize work and meet tight deadlines
Ability to manage multiple and complex operational matters on a daily basis
Analytical and demonstrate the capacity to deal with ambiguity
Effectively provide long te

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