Junior IT Support

2 weeks ago


Bangsar South, Malaysia Stampede Solution Sdn Bhd Full time

Key responsibilities:

Daily Task

  • Timely response to customers' enquiries. Log cases, provide information and troubleshoot to solve customer problems.
  • Keep customer informed, set and follow through commitments.
  • Keep precise case documentation and case ownership.
  • Timely elevate and/or escalate to next level support when the case is too complex.
  • Testing & Deployment of new releases on the client side.
  • Suggest product improvements that can minimize cost of support.

SMS

  • Monitor the SMS server and ensure the smooth running of the programme.
  • Troubleshoot and resolve SMS related issued when contacted by clients.

Team Work

  • Attend and contribute to team meetings in a positive manner.
  • Share information with team members.
  • Be comfortable in working with all stakeholders.
  • Perform other duties as required, including covering absences/leave where required.

Job Requirements:

  • College or University degree in Computer Science or a related discipline
  • Strong desire to learn
  • Exposure to Microsoft.
NET development using C#

  • A technical, logical thought process
  • Attention to detail is essential
  • Problemsolving skills
  • An ability to stick to strict deadlines
  • An ability to prioritise and delegate

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