Customer Service Intern
1 week ago
About CAE
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions.
Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest.
Around the globe, we're everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries.
CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies.
We embed sustainability in everything we do. Today and tomorrow, we'll make sure our customers are ready for the moments that matter.The role we are offering you:
Customer Service and Scheduling Duties
- You will be supporting the housekeeping of Pilot and Employee lounge on daily basis.
- Arrangements and handling of customers prior and during active moving around throughout operation hours.
- You will be partnering with the Customer Experience Manager to support organizational engagement with customers.
- Contribute to the department's continuous improvement and wellness initiatives.
- You will learn Pilot and Employee Lounge management including inventory management, schedule timely snacks and beverages purchases.
- Escalating to Management in terms of feedbacks and/or complaints received on Pilot Lounge and following up on the matters escalated and communicating with customer(s) once resolution is achieved. You will learn to execute front office duties to provide customers with requested information regarding their training delivery (schedules, changes, etc.) and logistics (hotel, transport, visa etc.)
- Any other duties and responsibilities that may be assigned to by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Customer Experience team in CAE KL.
- This internship period will be a minimum of 3 months.
- Willingness to learn, responsible and have good work ethics.
- Customer focused and attention to detail is required. Strong communication skills in English (verbal and written) to communicate with stakeholders from diverse backgrounds.
- Ability to analyze and synthesize data from both quantitative and qualitative resources.
- Ability to work independently in a dynamic environment Systemic thinker with ability to understand the holistic picture and complex considerations.
- Good team player with positive attitude and strong sense of integrity and responsibility.
CAE offers:
- an environment where your initiatives will be recognized and valued.
- the opportunity to work on a variety of projects on a multidisciplinary team.
- attractive employee benefits.
- Come share your passion with us
Job Types:
Full-time, Internship
Contract length: 6 months
Salary:
RM RM1,200.00 per month
Benefits:
- Opportunities for promotion
Schedule:
- Day shift
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- English (preferred)
Ability to Commute:
- Sepang (required)
Ability to Relocate:
- Sepang: Relocate before starting work (required)
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