Customer Service Administration
1 week ago
satisfaction and facilitating smooth interactions between our organization and its clients. Your
primary responsibility will be to handle inquiries, resolve issues, and provide exceptional support
to customers through various communication channels. As Customer Service Administrator, you
will
- Customer Support: Provide prompt and courteous assistance to customers via phone,
- Issue ResoluƟon: Address customer concerns, troubleshoot problems, and strive for
- Order Processing: Manage orders, returns, and exchanges efficiently and accurately,
- Product Knowledge: Develop a deep understanding of our products or services to
- DocumentaƟon: Maintain comprehensive and accurate records of customer
including documentaƟons of tour group transacƟons.
- CommunicaƟon: Collaborate with internal teams such as sales, logisƟcs, and finance to
- Feedback CollecƟon: Gather customer feedback and insights to idenƟfy trends, areas for
- Process Improvement: Contribute ideas and suggesƟons for improving customer service
- Compliance: Adhere to company policies, procedures, and compliance standards while
What you should bring along
- a diploma in hospitality, Operations Management, or a related field or proven
experience in customer service, or a related field is a plus.
- proficient in MS Office such as Word, Excel and PowerPoint, and preferably an SAPrelated system.
- has good interpersonal, customer-centric approach, problem-solving and
communication skills in Mandarin, English, and ideally, a proficiency in an additional
language.
- a can-do attitude and clear focus on achieving goals within a fast paced and dynamic
work environment.
Job Types:
Full-time, Permanent
Pay:
RM3,000.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
-
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