Customer Service Consultant

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

Designation: Customer Service Consultant - Japanese speakerLocation: Bangsar SouthWorking hours: 6 am - 12 am (9 hour per shift)Working days: 5 working days, 2 off days (rotational from Monday to Sunday)Salary package: up to RM10,000 (total package)Requirements: JLPT N1 or N Open to any nationalities Fresh graduates welcome to applyResponsibilities:...

The Professional Services Consultant is a member of our consulting group that delivers configurable solutions and the support of the solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Kofax...

Become a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....

Job Descriptions: Onestop solution to the needs of corporate customers (including product APP use and console use), providing corporate customers with a full set of consulting and aftersales service. Share information with colleagues or supervisors to accumulate knowledge and provide basis for process improvement. Provide complete and accurate solutions and...

RESPONSIBILITIES: Responsible for the live chat communication of Malaysia customers. Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation. Help customers deal with aftersales problems according to the SOP process and improve customer satisfaction. Deeply cooperate with...

Roles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...

MindPec is a young and dynamic company that is Service-Focused and Customer-Oriented. Our Company is a community of passionate, purpose-led individuals who believe in service with quality. We are headquartered in Singapore, Malaysia, and India with expertise in the delivery of the following services - IT Solutions Technology Consulting Services Web Solutions...

DUTIES AND RESPONSIBILITIES:Professionally Interact with customers via phone to provide information and assistance and to manage Outbound & Inbound services for Winback & Collection of Involuntary Churn OperationsTo reconnect and reactivate customers account to be active and to recover any amount owed to ManagementCollection Treatment/Process Flow for...

The Communications Consultant is a mixed role of Professional Services and Technical support and is the first techical point of contact for our customers and partners.You are a member of our consulting group that delivers configurable solutions to our end user customers / partners and are responsible for providing business critical technical support.In...

Responsibilities: Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high...

Job Description: Research customer problems and deliver solutions Deliver an experience to every customer, meeting service standards Achieve and maintain required metrics and goals Work proactively to ensure potential issues are escalated appropriately. Work as part of the team to ensure the program floor is a positive and professional environment. Provide...

Job Title: Customer Service Manager - Automotive IndustryLocation: MalaysiaKey Responsibilities: Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance indicators...

Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers Support physical consignment checks (resolve discrepancies in cooperation with the sales...

The Customer Care Consultant (CCC) role is to resolve customer complaints via phone. The CCC is required to greet customers warmly and ascertain the problem or reason for calling. The CCC is also required to assist customer in their inquiries.Working Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and...

Responsibilities: Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and...

Working Location : KL SentralResponsibilities: Onestop solution to the needs of corporate customers (including product APP use and console use), providing corporate customers with a full set of consulting and aftersales service. Provide complete and accurate solutions and information for corporate customers, solve customer problems, and provide highquality...

Job PurposeKey ResponsibilitiesThe Professional Services Consultant must be able to:Deliver Tungsten Automation Corporation solutions to customer based on requirements document Provide technical leadership to customer on the Tungsten Automation Corporation solution as configured to the customer's requirements Work closely with project manager to keep...

Job descriptionThe responsibilities of a service consultant in this context involve a variety of tasks aimed at promoting the club, serving its members, and achieving sales targets.Here's a breakdown of the responsibilities mentioned:- Getting new members for the club: This involves actively reaching out to potential members through various channels such as...