Customer Service Representative

2 weeks ago


Subang Jaya, Selangor, Malaysia TAI ORIENT MEDICAL TOURISM SERVICES SDN BHD Full time

REQUIREMENTS:

  • Possess good interpersonal skills and empathetic nature.
  • No work experience required but must be willing to learn and adapt. Working experience in customer service, healthcare or hospitality industry is an added advantage.
  • Preferably nonexecutive and executives specializing in Customer Service or equivalent.
  • Full time positions only.
- 必须拥有至少大专学历。
- 具备良好的沟通能力,服务意识和抗压能力。
- 必需通晓英语,华语和国语,中文优先。
- 客户服务或医疗服务业工作经验者优先。
- 无需工作经验, 提供在职培训。
- 只限全职。

JOB RESPONSIBILITIES:

  • To fulfill, manage and provide solution to customer needs, schedule and enquiries during their presence in Malaysia.
  • To be the key liaison for the assigned customers.
  • Maintain and build good relationship with customers and related stakeholders.
  • To provide regular updates on assigned tasks on various communication channels including wechat and mobile phone to other team members and manager.
  • Ensure reports, administrative forms and updates are completed ontime and submitted at all times.
- 负责记录并核实客户的咨询,疑问,分析并及时给予答复。
- 需为客户分配时间及行程。
- 需建立及维护与客户的良好关系。
- 需以电邮或微信汇报经理分配的任务并提供定期更新。
- 确保报告、表格及时更新与完成,并及时提交。

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