Customer Care Representative

2 weeks ago


Taman Senai, Johor, Malaysia SGS Full time

Company Description:

  • We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world._
  • Interact with customer via inbound telephone calls to provide information and assistance.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Process transactions and reply to inquiries about products and services.
  • Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
  • Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
  • Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Qualifications

  • Minimum educations of SPM, Diploma or others.
  • Minimum 12 years' experience in documentations and well understand standard operating procedure.
  • Good interpersonal skill and with good track record in the company.


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