Customer Service Executive

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

Description
Do you get excited by the thought of working for the world's leading play and entertainment company in a continuously evolving, truly omnichannel environment?
Join us as the Customer Service Executive for our client project team, based in Malaysia.

Responsibilities

  • Manage of all kind orders, ensuring correct quantities, pricing and delivery dates, being the point of contact for customers with routine enquiries and resolve nonroutine enquiries.
  • Work closely with the Shared Service Center (SSC) for immediate order issue resolution
  • Ensure all orders are in delivery in line with planning schedule and releasing sales invoices
  • Collaborate with Sales being supportive and facilitating the JMA/rebate invoices process
  • Contribute in all Customer Service meetings both internal and external.
  • Be alert of urgent/promotional stock requirements, set change and review your Account Allocation and Account reserve buckets regularly.
  • In collaboration with the SSC Masterdata team ensure the Customer master data is always updated

Requirements:

  • 14 years of experience as customer service representative/ executive in call center.
  • Good level of English and Korean (both written & spoken)
  • Ability to meet deadlines, have attention to detail & able to prioritize and react constructively under pressure


Excellent PC skills
  • MS Word and Excel, Power BI and the ability to learn new packages
  • SAP (ERP) knowledge is a plus
  • Contribute to performance delivery with positive energy, creativity, and a proactive perspective
  • Excellent Customer Service skills

Salary:
RM6, RM6,900.00 per month

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Korean (required)
  • English (required)

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