![SRG Asia Pacific Sdn. Bhd.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Professional
2 weeks ago
DUTIES AND RESPONSIBILITIES:
- Interact with customers via telephone to provide information and assistance
- Professionally handle high volume of inquiries from customers
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Able to resolve the calls within the agreed SLA (Service Level Agreement)
- You will be accountable for meeting individual (KPIs) and team goals
- Must demonstrate high degree of integrity and confidentiality
- Maintain confidentiality of customer information at all times
- Undertake any other duties asandwhen assigned by the Management REQUIREMENTS:
- Must possess minimum Degree
- Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply
- Good command of spoken and written Native Indo and English.
Personality traits
- Good attitude, enthusiastic, detailoriented, responsible, trustworthy, ethical and goal focused
Customer service skills
- Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners and communication skills
- Stress tolerance and able to work under pressure
- Able to work on public holidays and weekends
- Required to have own transportation arrangement
Salary:
RM2, RM2,500.00 per month
Benefits:
- Health insurance
- Parental leave
Schedule:
- Day shift
- Evening shift
- Night shift
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (required)
Education:
- STM/STPM (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- Mandarin (preferred)
- Bahasa (preferred)
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