Business Development Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia ZIG ZAG MARKETING SDN. BHD Full time

Responsibilities and Authorities

Business Development and Sales & Marketing:

  • Generating revenue by developing market potential through forecasting, lead generation, qualification, and closing sales; recommending relevant project.
  • Developing marketing strategies with action plans to penetrate new markets.
  • Increasing revenue by identifying new opportunities for unmet customer needs.
  • Develop sales opportunities through a combination of channels, including but not limited to referrals, networking, cold calls and face to face meetings, build and maintain a healthy sales pipeline.
  • Drive the entire sales process: prioritize and target top accounts, identify solutions, negotiate product pricing and contracts, and close the sale through contract completion.
  • Response quickly and effectively to all sales enquiries and follow up diligently with those enquiries.

Customer Relationship Management:

  • Managing existing accounts and creating deeper relationships with existing customers, influencers and specifiers.
  • Response to and handle customer feedbacks (including complaints) and communicate with customers pertaining to their feedbacks and complaints; work together with responsible department to resolve customer complaint.
  • Monitor customer satisfaction through customer satisfaction survey and propose areas of improvement.

Performance Management:

  • Prepare and submit performance management reports to Managing Director.
  • Identify areas of improvement based on the performance management report.

Quality Management System:

  • Ensure effective implementation of company policy and departmental standard operating procedures.
  • Promoting improvement in Business Development department.
  • Support other internal customers in operations to ensure products and services meet customer and other interested parties' requirements.
  • Ensure proper document and record keeping in Commercial and QS department.

Education, Experience and Skill Requirements

  • Education
  • Bachelor's degree in Business, Marketing or a related field
  • Experience
  • Proven sales track record.
  • Proven experience as a Business Development Manager or in a similar role
  • Skill
  • Communication and negotiation.
  • Public relations and presentation skills.
  • Critical thinking.
  • Planning and forecasting.
  • Statistical analysis.
  • Customer focus.
  • Basic knowledge of markets and changing business environments.
  • Time management.
  • Collaboration and team work.
  • Ability to motivate a workforce.

Pay:
RM4, RM8,000.00 per month

Schedule:

  • Monday to Friday


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