Japanese Speaker

2 weeks ago


Johor Bahru, Johor, Malaysia EQ Soft Sdn. Bhd Full time

Key Responsibilities:

  • Providing enduser support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process.
  • Liaising with internal teams to ensure that customer issues are resolved promptly and effectively.
  • Ensuring that all customer inquiries and issues are logged and tracked in our ticketing system.
  • Providing training to customers as needed to ensure that they can effectively use our online booking tool.
  • Contributing to the development and improvement of our online booking tool by providing feedback and suggestions based on customer feedback.

Requirements:

  • Completed tertiary education.
  • Strong customer service skills and a passion for helping customers.
  • Selfmotivated and able to work independently.
  • A team player who is willing to collaborate with others to achieve shared goals.
  • Ability to multitask and work in a fastpaced environment.
  • Proficient in English and Japanese
  • Japanese Language is a must (spoken and written)

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Johor Bahru: Reliably commute or planning to relocate before starting work (required)


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