![EQ Soft Sdn. Bhd](https://media.trabajo.org/img/noimg.jpg)
Japanese Speaker
2 weeks ago
Key Responsibilities:
- Providing enduser support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process.
- Liaising with internal teams to ensure that customer issues are resolved promptly and effectively.
- Ensuring that all customer inquiries and issues are logged and tracked in our ticketing system.
- Providing training to customers as needed to ensure that they can effectively use our online booking tool.
- Contributing to the development and improvement of our online booking tool by providing feedback and suggestions based on customer feedback.
Requirements:
- Completed tertiary education.
- Strong customer service skills and a passion for helping customers.
- Selfmotivated and able to work independently.
- A team player who is willing to collaborate with others to achieve shared goals.
- Ability to multitask and work in a fastpaced environment.
- Proficient in English and Japanese
- Japanese Language is a must (spoken and written)
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (required)
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