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Custom Brokerage Specialist
2 weeks ago
Job Description:
- Fully competent and to interact with custom declaration team, handle their daily requirement and coordinate & tackling issues by providing solution
- Managing custom declaration business for MY
- Focal contact as to manage VIP client & Global custom declaration & prealert query, escalations & issues.
- Work closely with VIP client key personnel, RO & program management team to ensure consistent performance
- Manage all our VIP Client's CM (7xCMs) for all custom declaration related, resolve issues & tackle escalations
- Operate for all VIP Client custom declaration prealert Management & Custom declaration.
- Responsible for VIP Client custom declaration monthly performance review, interact & engage directly with VIP Client & CM's key personnel.
- Responsible for custom declaration VIP Client clearance across MY, Fulfil VIP Client requirement prealert weekly meeting & data dashboard enhancement.
- Manage and maintain relationship with VIP Client custom declaration team and CMs.
- Fronting customer, capability to build good customer rapport, constant follow up and discussion with Dyson to resolve service issues as meeting to expectation
- Committed and dedicated to support other assignments /task as critically required.
- Manage data/documents to assist in the preparation of import and export declarations.
- Expand knowledge of other roles within Operations in order to carry out custom declaration Roles
- Defines, enforces and monitors targets
- Implement procedures to ensure completion of regular internal operational audits relative to import & export clearance, cargo movement & reporting against customs regulatory standards & requirements.
- Committed and dedicated to support other assignments /task as critically required.
- To ensure compliance to customers and others relevant authorities and operating instructions.
- To ensure two ways communication with management level.
- To perform any other duties assigned by immediate superiors.
Basic Requirement:
- Minimum 2 years working experience in Freight Forwarding Industry and/or specialist in Custom Declaration.
- Diploma/Bachelor Degree in Logistics/Transportation/Business Management and any other relevant field is applicable.
- Technical Skill: Knowledgeable in Custom Declaration Process, Documentation, Excel
- This position will be located at Iskandar Puteri, Johor (Google Maps)
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