Service Desk Specialist

Isentia is Asia Pacific's leading media intelligence and insights company providing services to the world's biggest brands and organisations. Powered by cutting-edge technology and a team of world-class experts, our mission is to help businesses leap forward where only genuine insight can take them.At Isentia, we are passionate about bringing the right...

Job Responsibilities Fast paced environment Record all calls from endusers and project members via official channels Facilitate all communication (inbound and outbound), system related messages, user satisfaction surveys, user enquiries and status calls Provide system support and resolve first tier calls Maintain system access control Record and transfer...

As a Service Desk Specialist at EPAM Malaysia, you will play a crucial role in providing essential support to Customer Success Managers and Launch Success Managers by addressing technical inquiries from our clients. This position involves managing day-to-day technical requests, assisting with change requests, analyzing customer data, tracking production...

Contract Period: 12 months, renewable, with 13th-month salary*To follow Japanese CalendarResponsibilities: Answer the Help Desk phone calls Process and resolve Incidents & Service Requests:Track all relevant Incident and Service Request details, categorize, prioritize and close tickets Provides firstline investigation and diagnosis of highly complex...

As a Senior Service Desk Team Analyst, you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. Working with market-leading ITSM Service Management tools, you will be part of the Global Service Desk that supports dentsu offices across APAC. Supporting the latest technologies within a...

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.Working as part of a team to ensure...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region. As a Service Desk Team Analyst in our Kuala Lumpa office you will support the operational execution of the Global Service Desk to ensure DAN provides exceptional Customer Service....

Position: IT Support - L1 Service DeskRequired:years of experience in supporting enterprise technologies or equivalent Customer service experience- intermediate knowledge skills of L1 service desk support/ L1 Technical Support Microsoft Office Apps, Snow ticketing tools Education Level Diploma or higher or equivalent experience Strong English and Mandarin...

Kuala Lumpur, Malaysia Tech HiringJob Description:Service Desk Support L1Key skills required for the job are: SD - Service Desk Support-L1, (mandatory) As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space. Langauage preferred: Thai speaker...

Job Title: IT Service Desk AnalystJob Type: 12 Months, ExtendableJob Location: Kuala LumpurJob Description:Responsible for the execution and delivery of IT Helpdesk services, project delivery and enduser service excellence.Ensure reported cases are properly closed and meet the SLA between IT and business.Attend tickets on ID/Access management. This covers ID...

Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: o Owning overall responsibility for Incident and Service Request process handling on the Service Desk o Liaise...

Company DescriptionAt NEXTDC we have been building the heart of Australia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.We are establishing a new data centre in KL, meeting the...

Do you have Service Desk Operation Manager experience, and are you seeking a new job? Cognizant is recruiting a Service Desk Operation Manager, and the role comes with an excellent salary and benefits package.As a Service Desk Operation Manager, you will handle a 13-member Service Desk team, receive transition from the previous shift's manager and discuss...

Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyRole Overview and ObjectivesThe Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely mannerThe core objectives and responsibilities of the...

Service Desk Knowledge Manager (Japanese Language)Do you have Service Desk experience, and are you seeking a new job? Cognizant is looking for a Service Desk Knowledge Manager - fluent in Japanese. The full-time role comes with an attractive salary and benefits package.As a Service Desk Knowledge Manager, you will promote collaboration and knowledge sharing...

Job Description IT Service Desk TechnicianSummaryDo you have a passion for solving a variety of technical issues? Are you enthusiastic and process-driven? Do you love working with others to find solutions? If this interests you, we are looking for a Service Desk Technician with a real desire to provide our internal customers with the highest quality of...

Provides warm and natural patient service and handles all patient requests. Handling of incoming calls and faxes, schedule patient appointment, Check- in and check -out patients, receive payments and handle all patients service in Front Desk with personalized recognition and quality standards established by David Specialist Orthodontics. Consistently...

The OpportunityAn exciting Service Desk role has become available at one of Australia's most respected global insurance companies. Our client is growing their team of Deskside Support Technicians. You are part of a team responsible for administering and supporting multiple & single domain environments with large numbers of end-users. One of the main...

Do you have Service Desk experience, and are you seeking a new job? Cognizant is looking for a Service Desk Knowledge Manager - fluent in Japanese. The full-time role comes with an attractive salary and benefits package.As a Service Desk Knowledge Manager, you will promote collaboration and knowledge sharing by defining, supporting, and encouraging the use...

A Leading European Company Providing Hydraulic Solutions for Trucks (Kuala Lumpur)The role reports to the CIO and is responsible for leading the Global Service Desk. The team size will initially be 4-5 by year's end.Pay: From RM15,000.00 per monthSchedule: Day shiftEducation: Bachelor's (preferred)Experience:- leading a global or regional Service Desk: 10...