Customer Care Executive

1 week ago


Rawang, Selangor, Malaysia Scientex Berhad Full time

1 Responsibilities*- To attend to customers' complaints /feedback and to ensure the complaints are resolved professionally in compliance with company service standard.

  • To follow up on defect rectification progress and work closely with Technical Team for dispute resolution.
  • To submit critical defects progress report in a timely manner to Technical Team for investigation and rectification.
  • To propose an appropriate solution and provide them regular feedback for their continuous product quality improvement.
  • To ensure compliance to regulatory and internal SOP.
  • To perform other adhoc duties as assigned by the superior.
  • Perform any other adhoc tasks as maybe assigned by the superior or Company.

2 Qualifications/Requirements*- At least 1 year (s) of experience in customer service preferable in property development industry.

  • Able to speak in Malay/English, Mandarin will be an added advantage.
  • Computer literate and knowledge in Microsoft Office. (Word and Excel)
  • High proficiency in written and verbal communication skills.
  • Knowledge of building defect and able to work under pressure
  • Able to work on weekends and public holidays.
  • Possess own transport and willing to travel.
  • Strong communication and interpersonal skill with positive attitude.

Pay:
RM3, RM3,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Holidays
  • Weekend jobs

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Are you willing to work on weekends / public holidays?
  • Do you have experience working in Property industry?

Experience:

  • Customer service: 2 years (preferred)


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