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Customer Service Representative- Mandarin Speaker
2 weeks ago
Job Description/ Requirement:
- 1 year of experience in customer service (Business-ToBusiness strongly preferrable)
- Bilingual support in English and Mandarin, be able to speak, write and read. Excellent verbal and communication skills (B2 English proficiency).
- Technical savvy (understands or have used macOS vs. Android, Windows, etc.).
- Basic Microsoft Office (Outlook, Word, Excel) experience required.
- Call center experience preferrable.
- Negotiation skills, able to engage and reach agreements with the clients.
- Restaurant industry familiarity preferrable.
- Possess minimum Diploma/ Advanced Diploma, Bachelor's Degree or any equivalent certificate in any field; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or CS experience.
Work Time / Mode:
- 1.
- Earliest shift: 9pm6am &
- Last shift: 3am12pm
After Daylight Saving ends:
- Earliest shift: 10pm7am &
- Last shift: 4am1pm 2.
Days:
Monday
- Sunday, Rotational Basis, including weekend & public holiday; 5 working days and 2 days off.
Mode:
- Work from office
- Level 11, Tower 6, Avenue 5, The Horizon, Bangsar South, Kuala Lumpur, Malaysia
Training & Nesting:
- Total duration will be 4 weeks of training and 5 weeks of nesting for total 4 campaigns.
- Work from office, working time is Mon-Fri, 10pm7am or 9pm6am during daylight saving which starts on 10th March 2024.
Salary:
- Basic salary: RM4,000
- Travel Allowance: RM100
- Language Allowance: RM250
- Shift Allowance: RM300
- Variable Performance Pay:
- Total Pay:
- The max total salary package is RM4,77
- Joining Bonus of RM 2,000 to be given in 1st months salary
The first 1-year bond included as well:
- RM7,000 of bond payment for Malaysian if they were to leave the organization for the first 1 year.
- RM15,000 of bond payment for nonMalaysian if they were to leave the organization for the first 1 year.
Recruitment Process:
- Native written assessment (as attached)
- English and Simplified Chinese
Language assessment
- GLA voice & written assessment
- Interview with Sutherland Toast Account Manager & Team Manager.
- 1 video call interview via Webex, last about 30 minutes, Interview will be conducted in English & Mandarin.
Training will be conducted in English virtually, but New Hires have to be present on site, during the last week of nesting they will start handling both English and Mandarin calls.
Pay:
RM4, RM4,700.00 per month
Benefits:
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Signing bonus
Application Question(s):
- Your Nationality
- Your current location
- Current salary
- Expected salary
- Notice period
- Are you willing to work on site ?
- Are you ok with working on a rotational shift and on Site in Bangsar South?
- This position is under Sutherland Malaysia, have you applied for this position before?
Education:
- STM/STPM (required)
Experience:
- Customer Service in B2B: 1 year (required)
Language:
- Mandarin (required)
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