Us/ Normal Shift OTC Customer Service Specialist

2 weeks ago


Subang Jaya, Selangor, Malaysia Ambition Full time

Job details:

Posted 07 February 2024

SalaryRM5000 - RM6800 per month + 13 Months Salary, Competitive MNC Benefits

LocationPetaling Jaya

Job type Permanent

DisciplineSupply Chain & Procurement

Reference270555_

-
Flexible Working Environment:

-
Fast Career Progression:

-
Attractive Remuneration Package
A leading manufacturing multinational corporation.

With a 30 billion USD worldwide market, it is looking to expand its Malaysia shared services center and hire
OTC Business Support Analyst talents.

There are junior up to senior positions available across the function.

Responsibilities

  • Handle incoming queries, incidents, change request in the areas of OTC, SAP
  • US Shift hours: 1) 8pm 5am/9pm 6am 2) 11pm 8am/ 12am 9am, Time varies due to daylight saving.
  • APAC hours: 9am 6pm.
  • Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
  • Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers.
  • Work closely with logistic service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of the fulfilment of outbound shipments.
  • Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.
  • All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
  • Recognizes and solves typical problems within team or work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or raise issues that may impact the customer satisfaction.
  • Support the delivery of service levels and KPI targets.
  • Actively support or participate with any project related to system enhancement, process improvement for order management with influence on accuracy, efficiency, and compliant order management process.
  • Undertake other tasks that may be assigned from time to time, as required by Company Management.

Requirement

  • Bachelor's degree in Communication, Supply Chain, IT, Engineering or any professional qualification.
  • Applicants should have mínimal working experience of SAP ERP system.
  • Excellent English communication skills, both written and verbal.
  • Team player and willing to learn in a fastpaced environment.
  • Specific entities encourage language speakers to apply, e.g. Mandarin, Japanese speakers, Korean or any European Language Speakers.

How To Apply

JTK Number
:
JTKSM 995
| Company Registration Number**: T)

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