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Us/ Normal Shift OTC Customer Service Specialist
2 weeks ago
Job details:
Posted 07 February 2024
SalaryRM5000 - RM6800 per month + 13 Months Salary, Competitive MNC Benefits
LocationPetaling Jaya
Job type Permanent
DisciplineSupply Chain & Procurement
Reference270555_
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Flexible Working Environment:
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Fast Career Progression:
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Attractive Remuneration Package
A leading manufacturing multinational corporation.
With a 30 billion USD worldwide market, it is looking to expand its Malaysia shared services center and hire
OTC Business Support Analyst talents.
Responsibilities
- Handle incoming queries, incidents, change request in the areas of OTC, SAP
- US Shift hours: 1) 8pm 5am/9pm 6am 2) 11pm 8am/ 12am 9am, Time varies due to daylight saving.
- APAC hours: 9am 6pm.
- Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
- Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers.
- Work closely with logistic service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of the fulfilment of outbound shipments.
- Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.
- All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
- Recognizes and solves typical problems within team or work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or raise issues that may impact the customer satisfaction.
- Support the delivery of service levels and KPI targets.
- Actively support or participate with any project related to system enhancement, process improvement for order management with influence on accuracy, efficiency, and compliant order management process.
- Undertake other tasks that may be assigned from time to time, as required by Company Management.
Requirement
- Bachelor's degree in Communication, Supply Chain, IT, Engineering or any professional qualification.
- Applicants should have mínimal working experience of SAP ERP system.
- Excellent English communication skills, both written and verbal.
- Team player and willing to learn in a fastpaced environment.
- Specific entities encourage language speakers to apply, e.g. Mandarin, Japanese speakers, Korean or any European Language Speakers.
How To Apply
JTK Number
:
JTKSM 995 | Company Registration Number**: T)
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