Customer Service Executive

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Fatberry Sdn Bhd Full time

If you are a motivated and goal-oriented individual looking for a long-term career, Fatberry Sdn Bhd can offer a rewarding and satisfying opportunity We are currently seeking a Customer Service Representative to join our Customer Service Team.

In this role, you will be interacting with customers to provide information in response to inquiries about products and services and to handle and resolve our service issues.


Responsibilities:

  • Resolve product or service problems by clarifying the customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
  • To assist the sales team in following up with inbound sales inquiries.
  • Compiling daily lists of leads and delegating them to sales team associates
  • Maintaining an accessible and organized filing system for sales and administrative professionals
  • Helping management team members and executives as needed.
  • Recommend potential products or services to management by collecting customer information and analysing customer needs.
  • Prepare product or service reports by collecting and analysing customer information.
  • Accessing customer accounts and policy schedules & providing customers with detailed information about policies and products.
  • Forwarding customers to sales agents when a policy needs to be initiated or upgraded & typing up complaint reports.
  • Assist in ad hoc tasks such as license renewal and collection of documents.
  • Travelling maybe required for this job.

Requirements:

  • Diploma or bachelor's degree in any discipline;
  • At least 2 years of customer service experience (ecommerce experience is preferred).
  • Intermediate to advanced English and Malay.
  • Excellent communication and interpersonal skills as well as eloquent writing skills.
  • High attention to detail. Ability to understand the customer's needs.
  • Good empathy, be persuasive, flexible to deal with emergencies.
  • Familiar with customer service business process, KPI assessment system, internal flow rule construction, etc.
  • Datadriven decisionmaking ability, good logical thinking ability, excellent communication, and coordination ability.
  • Proficient in Ms Office (Excel, Word).

Salary:
RM3, RM4,200.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • On call

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (required)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • English (preferred)
  • Bahasa Melayu (preferred)

  • Customer Service

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    Position: Customer Service ExecutiveLocation :Jalan Chan Sow LinWorking Hours :24hours rotational / 2 days off rotationalSalary: RM2,300 + Shift Allowance + Parking Allowance + KPI AllowanceContract :6 months (Renewable based on performance) Monitor and respond to the alarm signals within service level targets. Handle Inbound/Outbound call bilingually and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Taiwanmania International Travel Service Co., Ltd. Full time

    About KKdayKKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers' needs.KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    Roles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    Position : Customer Support ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: Early September 2023 (Immediate Hiring)Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Responsibilities: Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Malacca Securities Sdn Bhd Full time

    JOB RESPONSIBILITIES:Responding to customer enquiries: A Customer Service Executive would need to respond to enquiries and concerns raised by customers. Customer inquiries may include the onboarding requirements, events & campaign details, fee structure, product features and etc.Resolving customer issues: In case of any disputes or issues, the Customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Malacca Securities Sdn Bhd Full time

    Job Requirement:Ability to work in night shift: Shift consists of 9 working hours and includes of 1-hour for rest.Communication : Fluent in English & Malay, ability to communicate in Mandarin is added advantageStrong communication skills: The ability to communicate clearly, confidently, and effectively with customers is crucial in this role. Customer Service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Malacca Securities Sdn Bhd Full time

    Job Requirement:Ability to work in shift: Shift consists of 9 working hours and includes of 1-hour for rest.Communication: Fluent in English & Malay, the ability to communicate in Mandarin is added advantageStrong communication skills: The ability to communicate clearly, confidently, and effectively with customers is crucial in this role. Customer Service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    Responsibilities: Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    Position : Banking Customer Service ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: March 2024 (Immediate Hiring)Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other banking...

  • Customer Service

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Become a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....


  • Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    Position : Banking Customer Service ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: Immediate Hiring - April 2024Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other banking...

  • Service team lead

    1 day ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Executive Recruiters Full time

    Head, Service (Executive)Kuala Lumpur, Malaysia | Posted on 06/18/2024 Country Malaysia Job Description Ensure that Work In Progress (WIP) tasks are completedand closed (invoiced) within the stipulated timeframe. Additionally, ensurethat upon invoicing, the car is collected promptly, payment is settled, andcredit debtors are closely followed up. Assist the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    Position: Customer Service Inbound (Immediate Hiring)Intake Date : 29 March 2024Working Location: Bangsar, Kuala LumpurWorking Days :Monday - Sunday (2days off - rotate)Working Hours: 8.00am - 5.30pm/ 12.30pm pmBasic Salary : RM2,500JOB DESCRIPTIONS: To attend / answer incoming calls from customer, identify the problems and assist them to solve the problem...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Makeover Guys Full time

    The Role:As the Customer Service Executive at The Makeover Guys, you will provide a people-oriented experience to our customers. You will help to increase the customer satisfaction through efficient and personalized support. Your work will directly impact the image of The Makeover Guys.What You'll Do: Provide professional customer service for service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Customer Service Executive -TechnicalTimings:Night Shift (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:ChatKey Skills: Customer Service Mandarin Cantonese english Customer Service ExecutiveQualification: Completed with SPM, UEC, ICGSE certificateLanguage: Mandarin, Cantonese & English Job...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Richewood Capital Sdn Bhd Full time

    Customer Service ExecutiveRequirement Proven working experience as a customer service representative or position with similar scope Working knowledge of customer service software, databases and tools Language requirement: English, Mandarin & Bahasa Malaysia Responsibility Job Description/ Responsibilities Ability to optimize and improve customer service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Makeover Guys Full time

    The Role:As the Customer Service Executive at The Makeover Guys, you will be servicing both the homeowners and agents. You will be working on the top 1% handpicked designer homes in Malaysia. Your work will directly impact our customer experience and sales.What You'll Do: Oversee the full cycle rental of our designer units Service and maintain good...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Harmony New Energy Auto Service (Malaysia) Sdn. Bhd. Full time

    Job Title: Customer Service Manager - Automotive IndustryLocation: MalaysiaKey Responsibilities: Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance indicators...