Cafe Manager

1 week ago

Kuantan, Pahang, Malaysia Secret Recipe Cakes & Cafe Sdn Bhd Full time

Benefits:

  • Reputable company
  • EPF, SOCSO and EIS contribution
  • Sales Commission
  • Incentives
  • Group Personal Accident Protection
  • Outpatient Treatment
  • Dental Subsidy
  • Annual leave
  • Miscellaneous leaves (i.e Compassionate, Marriage, Calamity etc)
  • Compassionate Token
  • Birthday Gift
  • Wedding Cake
  • Staff Purchase Discount

Job Requirements:

  • At least Diploma/ Bachelors in Hospitality, F&B management or related disciplines.
  • Minimum 2 years of experience in the same management capacity within the F&B/ retail industry
  • Experienced with food safety and inventory management procedures
  • Passionate for customer service and sales
  • Possess own transportation for outlet visits
  • Fluency in Malay and English. Any additional fluency in other local dialects are welcomed.
  • Able to work shifts (i.e. morning, afternoon or full (10am10pm))
  • The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers' satisfaction consistently
  • Providing leadership and guidance to the team to ensure daily café's operation are managed effectively and customers' satisfaction achieved consistently
  • Work with the team closely to ensure full compliance of the SOP
  • Be responsible, handle / resolve customers' complaint promptly and courteously
  • Responsible for making sure all complaints and feedback are reported to Area Manager (AM) or Senior Area Manager (SAM) in charge immediately for further action
  • Be responsible and provide on job training and monitoring to all new and existing staff consistently
  • Take responsibilities and monitor the performance and welfare of the staff, Service Coordinator and Supervisor in your team. Making sure they adhere to their job scope, standards and SOP
  • Strictly adhere and be compliance to the financial control procedures
  • Implementing promotional activities and tracking the results, giving feedback on customers' comments for improvement
  • Work closely with SAM and the team to achieve sales target, cost and wastage reduction guidelines, quality of food and service at zero tolerance on variance and pilferage
  • Effective management of the team to ensure an acceptable standards of staff discipline and professionalism is achieved
  • To monitor and minimize wastages, breakages, pilferage, food quality and variance

Job Types:
Full-time, Permanent

Pay:
RM2, RM3,500.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Holidays
  • Night shift
  • Weekend jobs

Supplemental pay types:

  • Commission pay
  • Performance bonus

Application Question(s):

  • What is your expected salary for this role?
  • How soon can you join us? Please cite your notice period.

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